Button & Sprung have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.
“
If you can afford the price and are happy to wait for the delivery then I can definitely recommend.
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- Anonymous
“
Couldn’t recommend button and spring more! We bought our super king mattress, headboard and ottoman/ blanket box from them and were so impressed from start to finish. The in store team were brilliant, customer service and delivery all very good too. Great quality products at a good price point would definitely buy from again!
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- L Webb
“
The name, address and location of Button & Sprung suggested the product would be overpriced and targeted towards those with more money than sense.
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- Mark Shaffer
“
I am thrilled with my new bed. It’s even better than expected. Excellent quality. The delivery men were very respectful of my home and efficiently put the bed together for me and took all the packing with them. Excellent product and service from everyone. I would highly recommend Button & Sprung.
”
- Stephanie
“
The customer service I received from Button and Sprung exceeded all my expectations. They were so helpful in rectifying a problem that was of my own making, which was both unexpected and wonderful.
Special thanks to the delivery drivers who had to heft the very heavy packages up 3 flights of stairs and then still had energy to assemble the bed. What heroes.
”
- Natasha
“
Although delivery could have been a bit quicker, they came when they said they would, carried everything upstairs, and assembled the bed where I wanted it - they told me to relax and leave everything to them! A month later and it's still good, no issues at all.
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- Anonymous
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The mattress was excellent quality but was softer than expected so we exchanged it for a firmer mattress under the 100 day guarantee. The exchange was very easy to organise and the refund was paid promptly. Store and delivery staff are very polite and helpful
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- Anonymous
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Honestly I cannot faulty Button and Sprung. They were patient when I ordered a headboard too big to be transported upstairs and immediately exchanged it without and hint of fuss. Were proactive in providing me with the difference in refund. 100% recommend their products and professional service.
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- Meera Surendran
“
I am thrilled with my new bed. It’s even better than expected. Excellent quality. The delivery men were very respectful of my home and efficiently put the bed together for me and took all the packing with them. Excellent product and service from everyone. I would highly recommend Button & Sprung.
”
- Stephanie
“
The customer service I received from Button and Sprung exceeded all my expectations. They were so helpful in rectifying a problem that was of my own making, which was both unexpected and wonderful.
Special thanks to the delivery drivers who had to heft the very heavy packages up 3 flights of stairs and then still had energy to assemble the bed. What heroes.
”
- Natasha
“
Great customer service and showroom in London. Stéphane was very helpful in answering all our questions.
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- Anne Sophie
