Button & Sprung have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.
“
The showroom was fantastic, all of the options available for us to see and great customer service. We loved the mattress try out room and was given a blind testing at our request so we could feel what the mattresses were like without being put off by price.
”
- Jane
“
From requesting sample fabrics to ordering and then delivery, everything was very efficient and was kept informed of the whole process.
The bed was assembled, fitters very polite and respectful to property and very professional with assembly. We love the bed and very pleased, would definitely use again. Price was very competitive.
”
- Wendy
“
What a wonderful company! Great service, quality product and an affordable price. Thank you.
”
- Val
“
We were drawn to Button and Sprung as we researched: British made: Natural fibres
We visited the store and received excellent service and advice; neither did we feel under pressure to rush (we tried a range of mattresses) or indeed to buy
We live outside London and had free 1st class delivery
Thank you
”
- Chris And Lawrence
“
We were drawn to Button and Sprung as we researched: British made: Natural fibres
We visited the store and received excellent service and advice; neither did we feel under pressure to rush (we tried a range of mattresses) or indeed to buy
We live outside London and had free 1st class delivery
Thank you
”
- Chris And Lawrence
“
Purchase, delivery, assembly all went splendidly well and smooth. Couldn't find a fault with any of it.
”
- Jacqueline
“
The mattress was excellent quality but was softer than expected so we exchanged it for a firmer mattress under the 100 day guarantee. The exchange was very easy to organise and the refund was paid promptly. Store and delivery staff are very polite and helpful
”
- Anonymous
“
Honestly I cannot faulty Button and Sprung. They were patient when I ordered a headboard too big to be transported upstairs and immediately exchanged it without and hint of fuss. Were proactive in providing me with the difference in refund. 100% recommend their products and professional service.
”
- Meera Surendran
“
The showroom was fantastic, all of the options available for us to see and great customer service. We loved the mattress try out room and was given a blind testing at our request so we could feel what the mattresses were like without being put off by price.
”
- Jane
“
Great experience! Very helpful customer service both in shop, and follow ups.
”
- Hettie
“
This is the second bed I have purchased from B&S. The in store service was exceptional. I knew what I wanted, however the mattress had previously bought was now different. I was given great advice and as I wanted a soft / medium mattress as I’m a side sleeper. Staff always knowledge, polite and helpful.
”
- Suzanne
