Button & Sprung have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.
“
Price-wise, we found little comparative to quality in the European King size.
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- Liam
“
The showroom was fantastic, all of the options available for us to see and great customer service. We loved the mattress try out room and was given a blind testing at our request so we could feel what the mattresses were like without being put off by price.
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- Jane
“
From requesting sample fabrics to ordering and then delivery, everything was very efficient and was kept informed of the whole process.
The bed was assembled, fitters very polite and respectful to property and very professional with assembly. We love the bed and very pleased, would definitely use again. Price was very competitive.
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- Wendy
“
Love everything about this company, the non-toxic product quality and company ethos, being able to recyle my old visprung matress. Really helpful staff and seamless delivery.
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- Gemma
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I was nervous about ordering two beds and mattresses without seeing them first but they have exceeded our expectations in every way. Delivery and assembly was so easy and the beds look amazing and mattresses are perfect!
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- Jane Hamilton
“
Ordered fabric swatches to choose, very handy, called and got lots of information, only downside is delivery drivers weren't supplied with trolley to move the heavy bed
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- Anonymous
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The mattress was excellent quality but was softer than expected so we exchanged it for a firmer mattress under the 100 day guarantee. The exchange was very easy to organise and the refund was paid promptly. Store and delivery staff are very polite and helpful
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- Anonymous
“
Honestly I cannot faulty Button and Sprung. They were patient when I ordered a headboard too big to be transported upstairs and immediately exchanged it without and hint of fuss. Were proactive in providing me with the difference in refund. 100% recommend their products and professional service.
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- Meera Surendran
“
Brilliant service, thank you so much. The two guys who put the bed together were so professional and nice people to have in the house! Your customer service was fantastic as I found the bed difficult to shut and you quickly arranged for different pistons to be fitted. Thank you!
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- Anonymous
“
The customer service team were lovely and very helpful, but it took a long time (5 months) for this replacement to actually happen.
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- Emma
“
Amazing service and amazing bed. Good quality bed. Good delivery and assembly team and can't complain at all!
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- Chloe
