Button & Sprung have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service and refunds.
“
We are really pleased with the mattress - super comfortable and we love that it's made of natural materials and a really good price point for the quality.
”
- Anonymous
“
Fabulous service, great business model allowing buyers to try every mattress in the range.
No gimmicks, one standard price.
Very happy with our mattress and frame.
Easy ordering and quick delivery.
Highly recommended!
”
- Anonymous
“
When looking around for a new bed someone recommended Button and Sprung. The website offered exactly what I was looking for, design, quality and an affordable price point. Now I have the bed, I am equally happy. It looks perfect in our bedroom and feels very strong and sturdy. The installation was also very quick and efficient. The team they sent were very polite and had it done in a matter of minutes. Very pleased.
”
- James
“
Fantastic delivery and installation, 22mins in total
”
- Duncan
“
Simon in logistics kept me updated about the delivery which was carried out efficiently and quickly by 2 of your staff.
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- Barbara White
“
Fabulous experience. Everyone has been so polite and helpful.
In store the sales assistants knew the products extremely well (we visited Chiswick and our son, who the mattress is for, visited Battersea). Communication to let us know when the mattress would be arriving was fantastic and the delivery drivers were great.
”
- Pamela
“
The mattress was excellent quality but was softer than expected so we exchanged it for a firmer mattress under the 100 day guarantee. The exchange was very easy to organise and the refund was paid promptly. Store and delivery staff are very polite and helpful
”
- Anonymous
“
Honestly I cannot faulty Button and Sprung. They were patient when I ordered a headboard too big to be transported upstairs and immediately exchanged it without and hint of fuss. Were proactive in providing me with the difference in refund. 100% recommend their products and professional service.
”
- Meera Surendran
“
Excellent experience. Very pleased with the options and customer service. The showroom experience is a must to try out the beds and see the fabrics/finishes. Very helpful and not pushy at all either.
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- Anonymous
“
Lovely comfy mattress and great customer service
”
- Emily
“
Excellent service, 2nd time we have used you, lovely team, really good choice of bed frames too, fabric options could be a little more extensive. Very happy with our new guest bed.
Thank you to you and the team.
”
- Joanna Bishop
