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Button & Sprung Reviews

4.9 Rating 2,579 Reviews

99 %

of reviewers recommend Button & Sprung

Company Reviews

Product Reviews

4.9

Based on 2,579 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th December 2017

Button & Sprung 5 star review on 15th October 2017

Button & Sprung 5 star review on 11th August 2017

Button & Sprung 5 star review on 13th July 2017

Button & Sprung 5 star review on 7th July 2017

Button & Sprung 5 star review on 12th June 2017

Button & Sprung 5 star review on 23rd December 2016

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Write a review to get the other side of a sock. Sorry, but what a perverse ploy. If you were good enough I’d write you an excellent review. This tainted my experience where the product and service was actually good. Please give the socks to charity for those who actually need them. Mine went in the bin.”

Posted 4 months ago

Hello and thanks for taking the time to leave us a review, I am sorry that you felt that leaving one sock (and asking for a review) seemed pushy, that is not what we want at all. We have done this now for a number of years and it is a genuine attempt to encourage people to leave reviews (good or bad), as normally, very few people write reviews (in the region of 5 to 10%). Customers tell us that they find reviews really helpful in deciding, so we wanted to provide an incentive to encourage more people to write reviews. We do also request reviews from customers of ours who were not left a sock on delivery. All best, Sophia

Posted 4 months ago

“Excellent service and delivery men were careful with our newly painted house. We're in the middle of major house refurbishment so will not be able to try the beds out until end September/October.”

Posted 8 months ago

Hello and thank you for leaving us a review, I'm glad you appreciated the service and delivery :) I hope all goes well with your home refurbishment and do come back and revise the review when you've had a moment to try the beds! Have a lovely evening. All best, Sophia

Posted 8 months ago

“Love the look of your beds, great reviews on Trust Pilot but your web site is really clunky! Really hard to select a colour. I’d really like to see the price of the bed without having to apply for a price! Will probably order from you, but it seems a bit too complicated.”

Posted 1 year ago

Hi - I am sorry that you have difficulty with our website. On all of the individual bed pages, if you click on any of the fabric squares (which you can see if you scroll down the page), the price at the top of the page (above 'Add to Basket') changes automatically. If you have further issues please call us on 03333 201801 and we will try and help. Thank you, Matthew

Posted 1 year ago

“Following my online order I wasn’t contacted regarding delivery at all. Had to call twice to ask. No after care call at all. For the price I would have expected more. Also had to put the bed together ourselves as delivery men couldn’t get it up the stairs (not their fault) and instructions for the ottoman bed were hard to follow. Ottoman also very hard to close.”

Posted 2 years ago

Hello and thank you for leaving us a review, I'm sorry to hear about your experience - and I know that our team have been in touch directly. All best, Sophia

Posted 2 years ago

“Afew hiccups along the way, but our teenager is very happy and comfortable in his new bed.”

Posted 2 years ago

We’re very sorry about the hiccups you've experienced, but really pleased that your son is enjoying his bed. All best, Sophia

Posted 2 years ago

“We were made very welcome at the show room when we came to find our new mattress and thoroughly enjoyed the experience”

Posted 2 years ago

“Delivered within the stated lead time in good condition and assembled on arrival.”

Posted 3 years ago

“The mattress looks great quality and I wanted a product that was made in the UK with locally sourced materials. On arrival, the mattress initially has a rabbit hutch/straw kind of smell, which may be the materials used to make it, but that gradually fades after a few weeks, although I do still catch the off whiff if the windows have been closed all night. Comfort-wise, the mattress is ok, I'm a bit disappointed if I'm honest, I've slept on comfier beds in hotels. One of the main reasons for a new mattress was to isolate the mattress movement from my husband, I actually spoke to one of the online chat advisors about this, because along with comfort, it was one of my top priorities. The advisor guaranteed me that I wouldn't be able to notice my husband moving in the night and that the bigger the bed, the less chance of this happening. From her guidance - I ordered a super kingsize mattress, the biggest available! Unfortunatley, my husbands motions are not isolated and I can still notice when he moves.”

Posted 3 years ago

“Beds and sales service excellent - very slow delivery times and the after service not great had to continually chase ....could do better. Love the products have brought 3 beds from them.”

Posted 4 years ago

Hi Daphne, Many thanks for your e-mail, and so glad to hear you love your three beds from us. I'm sorry that the lead times were slower than you would have liked. We are doing our best to improve our lead times, and you'll now that these are slightly shorter than when you ordered. We will also look into how we could improve our after service, and if you have any of your own ideas, we'd love to hear them! Thanks again, Hannah.

Posted 4 years ago

“Had a bit of a bad start with lack of communication about delivery of my bed. I had to call twice before being given a delivery date even though this was far beyond the 3 weeks that was said online. Once my delivery date was scheduled all went very smoothly. Bed is beautiful. Delivery guys were very good polite and professional, arrived ahead of time as well.”

Posted 5 years ago

Hi Diane, Many thanks for your feedback, and I'm very sorry that there was a delay in getting your delivery date. We're so glad to hear that you were happy with the delivery experience on the day, and we hope you continue to enjoy your new bed. Hannah

Posted 5 years ago

“The service was fine. The products look good in pictures, but come with two design issues -- one of which I would call a flaw. Button & Sprung platforms are high, so when you put a nice mattress on them, you're REALLY high. Be prepared to be higher up than you've ever been in bed. Then there's the flaw: Button & Sprung platforms are sized exactly as mattresses. This means that once you make the bed, the thickness of even the most modest mattress protector, sheets and blanket make the mattress appear too big for the platform, as it's hanging over. A simple fix that would make Button & Sprung beds look a lot better is if 2cm were added to on either side and to the length of its platforms. A made bed would look a whole lot better!”

Posted 5 years ago

Hi Gary, Thanks so much for your review, and for your feedback. We always welcome feedback on our products, as this helps us to create the best products we can for customers! Regarding the height, I agree - this does depend a lot on your mattress, and also with your personal preference of whether you like being a bit higher up. We get some customers asking whether we can lower the height, and others asking to make it even higher, so we try and meet in the middle. However, we do have some lower leg options from a third party company if the bed is slightly too high. The decision to create a bed where the mattress sits flush to the base (and therefore different to our competitors) was actually intended, for a few reasons. Firstly, this reduces the overall footprint of the bed, meaning you have a bit more space in the room (sometimes to the point of being able to go up a bed size). Secondly, we find that bases which extend beyond the mattress can result in you bashing your shins as you go past (which is pretty painful!). It also makes using our ottomans a lot easier, as you're less likely to trap your fingers in the base. I hope this helps explain our thought process, and thanks again for leaving us a review. Kind regards, Hannah

Posted 5 years ago

“The delivery was speedy, but they scratched my wooden floors in the bedroom. They also parked in the middle of the road (it is a narrow road) and when someone needed to get past they made him wait and sorted out the bed first. I wasn't kept informed with the delivery. I was told I would be called as I had a school run to do. I received no call, I had to chase and then they were significantly later than originally told...which wasn't a problem, but I didn't have to wait and get someone else to do the school run”

Posted 5 years ago

Hi Lucy, We are so sorry to hear this happened during your delivery. We've tried calling you a couple of times and left a message but haven't managed to get hold of you. Please feel free to call us back on 03333 201 801 when you have a moment, as it would be good to speak to you about this further. Hannah

Posted 5 years ago

“The bed is lovely and as expected however the service post order to delivery was disappointing. I had to continually chase up to find out when to expect delivery with emails and phone calls. They did say they would update me when we placed the order.”

Posted 5 years ago

Hi Victoria, We're very sorry to hear you have been disappointed with our service. We try and keep you up to date with all your delivery information following your order, however from your feedback I appreciate we did not get it quite right this time and did not give you as much communication as we should have. We're so pleased to hear you like your bed, and thank you again for your honest feedback. Kind regards, Hannah

Posted 5 years ago

“Nice bed to sleep”

Posted 6 years ago

“I liked the mix and match approach at Button and Sprung and am now happy with my bed. But the mix up with the drawers was pretty unforgivable - I requested black caps on the drawers verbally, then confirmed this three more times by email and phone. It was even written in the bed makers' handwriting on my docket slip. However, the bed arrived with white caps and I had to take more time off work to wait for the bed maker to revisit.”

Posted 7 years ago

Hi Katie, we're very sorry on the mix up with your drawer caps and the inconvenience it caused. We're glad to hear that the issue is now resolved and that you are happy with your new bed!

Posted 7 years ago

Button & Sprung is rated 4.9 based on 2,579 reviews