The service was fine. The products look good in pictures, but come with two design issues -- one of which I would call a flaw. Button & Sprung platforms are high, so when you put a nice mattress on them, you're REALLY high. Be prepared to be higher up than you've ever been in bed. Then there's the flaw: Button & Sprung platforms are sized exactly as mattresses. This means that once you make the bed, the thickness of even the most modest mattress protector, sheets and blanket make the mattress appear too big for the platform, as it's hanging over. A simple fix that would make Button & Sprung beds look a lot better is if 2cm were added to on either side and to the length of its platforms. A made bed would look a whole lot better!