The reason I buy online is because, being older, on my own and without a car, I expect things to be delivered at my place. If I have to walk 20 mins. to the post office, as there is no direct bus from my place, to pick up a parcel and then walk 20 mins back home with the parcel, it defeats the purpose and might as well buy from local shops, which are plenty and cheaper than Buy Organics (I live near Bondi Junction where there are lots of shops that sell organics). I could have paid much less for the Dr Bronner liquid Castle soap ($94.95 + $8.95 shipping = $103.90) at the local shops but it weights around 5kg. which is too much for me to carry. I explained this to Buy Organics Online on an email I wrote to them when, even though I was home when the parcel was supposed to be delivered, it wasn't. Australia Post lied about coming and no one being home and no instructions on my part as to what to do with the parcel and I have complained to them as well but my issue here is with how Buy Organics took no responsibility in this matter whatsoever. A woman, by the name of Debbie, called me and promised me she was going to fix this, she didn't even try, she didn't take my calls or reply to my emails after that initial conversation. After nearly two weeks of waiting, and when Australia Post was going to send the parcel back which would have cost me and extra $20, as they wouldn't have refunded me the shipping cost, I had to catch a taxi to pick up the parcel from the post office. That added another $12 to the expense of buying these items so now unsure if I should have let Australia Post return the items but, given the way they behaved, I feel I cannot trust Buy Organics to refund my money either. I found Buy Organics in total contempt of me as a customer and will never again buy from them.