Booked a 'View from the Shard' experience... 'no booking' required or even possible. Arrived at the Shard and every day was fully booked and they suggested I go online and book! Not helpful as its not possible with a Buyagift voucher and so a wasted journey during my trip to London. Refund requested. Needs some serious joined up thinking and the ability to book a time slot.
3 years ago
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