I have used buyagift on other occasions and been totally satisfied. Unfortunately on this occasion the recipient of the gift did not receive it. I phoned her after 10 days to ask her if she had received a small parcel from me. She had not, unfortunately I had to tell her to expect one, totally spoiling the element of surprise for her. When I phoned your helpline to explain what had happened the lady I spoke to was very helpful and sent it out again for next day delivery. Unfortunately my friend did not receive it next day. I am hopeful that it will be delivered on Monday. It would have been so much nicer for my friend if she had received her gift from me as a total surprise as she has been through very difficult times.