Totally and utterly useless ‘customer service’. You can’t call. Live chat is often off line. I got disconnected 6 times before I finally got through to an advisor. They were helping to verify my refund then I conveniently got cut off again. I immediately emailed saying what had happened, how disappointed I was and that I wanted someone to get back in touch with me. No one did. So now I have missed the 30 days statutory period for a return and no one will help me. Leaving me out of pocket. I will NEVER shop here ever again and I would recommend that no one else does. I wish I could give 0 stars.