I bought a buyagift for my daughter, wife and a treat to myself for all our birthdays. Costing a few hundred £s. It was meant to be a micro flight experience. Finally we got a date to go with good weather conditions in Rochester Kent. But my family and myself were extremely disappointed when we got shown the aircraft. To our horror it was not a micro flight at all it was what I can only say was a small plane. Nothing like the picture advertised when I bought the experience online. We alll on took the flight individually and wasn’t even able to take control and described as well. Now I have tried to contact buyagift 4 times and 3 times had a live chat with a member of buyagift staff, all this since 21st August and each time been fobbed off that someone will deal with this and get back to me. It’s been 8 weeks now and still no reply. The customer service is appalling and I would never recommend buyagift to any one.……. I am still waiting a reply to this day. I’m not asking for a total refund but maybe some sort of compensation as it wasn’t what I bought and still have the documentation to show for it.