I purchased a two night stay for me and my daughter at Sand bay holiday park. Now the advert showed a swimming pool, children’s arcade and entertainment. So I booked for half term as I thought would be nice to get away. On completion of booking I received confirmation from pontins only to find that you are not allowed under 18s. It’s an adult only site. At no stage of the booking does it say adults only and my voucher said two person not 2 adults. So contacted buyagift immediately to be told they can’t cancel or change booking and advert USUALLY says if kids allowed. The woman did admit that advert is confusing and offered me a bottle of wine as a pay off which I duly declined as I want the price of voucher back or a new booking. I have sent a strongly worded e-mail but no reply as of yet. I believe buyagift have taken the booking under false pretences due to false advertising.i have contacted trading standards also. Stay well clear of this company and products as it’s a con.