If you want to gift someone an experience, just give them cold hard cash. We had a 2 night break given to us for our 10th wedding anniversary by my parents at the end of 2019, 3 months later we went into lock down so we were unable to use is. We finally started looking when the rules were lifted and hotels were finally opened again, we struggled to book a hotel straight away due to any of the hotels we liked the look of were fully booked until forever or were not the type of hotel we would like to spend our wedding anniversary gift in. We finally booked up in July for a hotel stay in Banbury for 16th December Whatley Hall, we also booked a spa day which was also given as a voucher by a different company to coincide with our stay which we were really looking forward to. On 29th November we received an email from Carson Senior Destinations Executive stating 'We have been informed and or instructed by our supplier that due to a system/booking issue unfortunately they will no longer be able to accept your recently booked hotel reservation with us. They have informed us that the booking will need to be cancelled as they cannot accommodate. I have been authorised to either issue a brand new hotel break voucher for the amount of the original voucher paid for plus supplement. Alternatively I can issue a credit for the full amount of the original voucher and supplement.' I requested a full refund for the voucher and supplement back due to not being able to book an alternative hotel straight away with 18 days notice due to the lack of availability with the hotels this company deals with and I was hoping i could book an alternative hotel with the refund received so we could continue with our spa day treatment. I received a response on the Thursday 01st Dec at 4:43 The cancellation of booking has been confirmed. The supplement amount of £141.00 is able to be refunded, the original voucher was purchased via Debenhams so we do not hold the funds for this nor can refund that original amount. How would you like to proceed? So after advising i could receive full credit for the hotel voucher and supplement i am now informed they do not hold the funds, this company is not a non profit organisation and have a revenue of $73 million dollars but do not hold the funds! We are now without a hotel and will loose out on our spa day also. My parents are upset as they feel they have let us down with a gift they thought was going to be a lovely break away for us. I do not recommend buying an experience from this company who are very unhelpful, go back on what they say even if it is in black and white and take over a week to respond to your emails as you are not able to contact them by telephone to resolve any issues directly!