Avoid this company at all costs. Buyagift are not only the most difficult company to deal with, but how they get away with the false advertising is beyond me. Trading standards should really do something about them. They are so bad, they even have a standard response to all the negative reviews, they are not even interested in acknowledging the individuals complaint, check it out, they will do the same with this review! So we had a two night break with dinner bought for us, which looked great. However, trying to use the voucher is a different matter. You go on the website, enter a location you want to visit, seems good so far! Only to find out there are hardly any locations available, the ones which are, are Holiday Inn's. Not what I really had in mind. The locations in the book supplied look great, but most of them no longer accept the voucher, one hasn't for over two years (I phoned them). The website states the dates are not available, actually, the hotel no longer wants to be involved with Buyagift. So I tried something else! I went back into the website to see if we could exchange for a different voucher! Bingo! We could. So I went to that voucher to see what was available (thinking ahead)! We found a lovely hotel in Cromer (North Norfolk) so decided to change the voucher (at a cost of £10 extra) to a two day break with no food. Once this was completed and they had taken my money, I went back to that hotel to book the break! And guess what, the hotel no longer came up on the website, complete scam. Just a note of caution, if you book directly with any hotel or go through booking.com, the stay is so much cheaper than through Buyagift. Save yourself and anyone you may purchase a voucher for time and agony, and just give them the money. Far easier and less expensive. Oh by the way, the person who bought this for us is now trying to get a refund, we couldn't. Let's see how they get on! Also, so to go on, but how on earth do Buyagift have a review rating of 4.6 when nearly every review gives them 1. I would give 0 if I could.