I booked a spa day with my daughter and to make the treat even more special I also booked the hotel for an overnight stay. I contacted the spa to confirm my booking and also tell them what treatments I wanted only to find the Buyagift, while confirming to me my booking had not confirmed this with the spa - disgusting. If I had left it then I would not have been able to give my daughter the treat she deserved following her double transplant! The hotel were very good and transferred my booking to a sister hotel and spa, but it is totally unacceptable that you cannot even phone Buyagift, instead it is all on-line, I would suspect because they get so many complaints! I have looked at there reviews and they are awful, the Spa manager told me that I am not alone this happens at least once aweek, where someone turns up and Buyagift have not reserved the spa. This is now the 6th time I have had problems with this awful company as my family think they are giving me a treat buying these vouchers. I have told them that they are a waste of money a total SCAM and not worth the paper they are printed on.