PLEASE AVOID AT ALL COSTS. This company are beyond a joke. I purchased a two night weekend London trip through this outfit - the experience was described as "chose from a variety of luxury 4 and 5* hotels across London" everywhere - including their small print. AFTER the purchase, I received an alert telling me they were struggling with availability and suggested I book "off peak" (not the weekend) or a difference City... No mention of a refund for the non weekend, non London stay of course. The only offering included was the Apple House Guesthouse (a shabby, tatty private room in someone's home a fifteen minute drive from Wembley (nowhere near a tube station). A Guesthouse is not a hotel... The only hotels available were The Colonnade for £30 more, or The Cranley for £66 more... PLEASE google the reviews and guest images of these hotels for a good laugh. Comments include "the only people visiting this hotel should be the Health & Safety Executive", "biohazard", and "I haven't stayed somewhere this bad since I was a skint student travelling cheap"... Upon requesting a refund for this, I was told this wasn't possible, then it was possible but only partially, then I was offered a credit note, then back to a 50% refund... You can only talk to someone via live chat. Stephen (the deadbeat I had the displeasure of dealing with) didn't have a clue then asked me a question and quickly copy & pasted "I haven't heard for you in a while so I'm going to end this chat" immediately after sending. Sadly he didn't realize I was screen recording and his company time stamp the chats... Idiota. This service isn't exclusive to me - check their social media - full of people in similar situations who can't speak to anyone. PLEASE spend your money elsewhere. Buyagift and Red Letter Day's are the same company. Use Virgin Experience Days. DO NOT believe the positive reviews. Imagine to gift someone you care about a "luxury" break and they are treated like this? Utterly repulsive. They have breached the Consumer Rights Act 2015 and committed several trading standards offences. I have reported them to Trading Standards and am submitting a Money Claim Online form (MCOL) - this only costs £30 and will enable you to claim your money back via small claims court - entirely online. Use this outfit at your own peril.