AVOID AT ALL COSTS! They keep your money hostage refusing refunds! I've just had the most unbelievable experience with this company, which I'll detail here: I wanted to book an experience last week which had a hotel I liked, so I bought the voucher for it. Once proceeding to the hotel booking, I was asked to add £72 on top of the original price to book that specific hotel. So I looked online and found that I could book that hotel for way cheaper, so I asked for a refund. After explaining the situation and asking for a refund, one of their agents literally tried everything in order not to make me proceed with the refund. In the end, he proposed me a 15% increase to my voucher which in my mind would've meant I'd have to pay less of the extra hotel money, so I accepted. Well, once I got the new increased voucher and proceeded with the hotel booking, I saw that regardless of the voucher increase, I'd still have to pay £72 on top. So the increase just bumped up the value of my voucher, but didn't help me save money on the only experience I was interested in. Contacted customer service today again in order to just get over with this and get a refund, and Emily told me that since I accepted a voucher increase I won't be eligible for a refund anymore, despite being well within the 30 days refund period. She checked with her manager and they confirmed my refund is void cause I accepted an increase, which was nearly forced onto me by their agent without mentioning it'd have voided my refund. Their T&C also don't mention that so it's clearly a scam. I have screenshots of our chat which I'm going to post on social media, but please avoid this company at all costs.