Please urge family and friends to give cash or buy you hotel/restaurant vouchers directly rather than wasting money with this terrible service! We were bought this gift by some friends who know we often travel back to Buckinghamshire and who were drawn by the inclusion of a hotel we like in Milton Keynes (the Woughotn House Hotel). Not only is this hotel not available (despite having a page devoted to it in the booklet) there is no nearby alternative unless someone wishes to stay at Newport Pagnell Motorway services (The Ramada) - I kid you not! With friends having spent money on the voucher for us we were determined to try and make use of it. Our second problem was the dire booking system. You can't simply input your choice of location and then choose from the various hotels available. Oh no, instead you have to opt for one of the hilariously named headings and then trawl through each of these individually (I say hilariously named because words such as indulgent, luxury etc are used for hotels that are so bad their own websites include such clangers as 'The Real Fawlty Towers'). Having spent the best part of 2 days trying to find somewhere within a 50 mile radius and finding only the afore-mentioned motorway hotel, and a couple of hideous places you wouldn't board your dogs in the Hertfordshire/Berkshire area, or a couple above pubs in Northamptonshire that genuinely look like you'd be staying in someone's not very well thought-out spare room, we've drawn the conclusion that this is a complete rip off! Our friends paid good money for something we can't use and even if we could find something most of it involves us spending more money to upgrade! Unless you want to travel to places such as Norfolk, Cumbria, Devon or North Wales (nothing wrong with any of these places it's just that they're all miles from anywhere!) then you're stuck with accommodation that you really wouldn't tolerate on a work overnighter. How they can put these under the titles of luxury that they do is anyone's guess. Urge people not to waste their money and buy a voucher directly with hotels/restaurants of your choice instead. This is a real cowboy operation! I would give zero stars if that was an option.