Bought vouchers for a Spa 2 years ago. We could never find a date that Ballantynes was available when we were free. We paid for a years extension hoping that we had just been unlucky with our dates. However, there was still no joy. We asked for assistance from Buyagift multiple times but we never received a response. Whilst it was Ballantynes inability to help us, my Contract was with Buyagift, and their service was truly abysmal. If i could give zero stars i would. I will certainly advise anyone never to buy vouchers. Predictably Buyagift responded to my review by telling me to contact customer services- as if i havent tried that multiple times over 2 years with absolutely no response. I lost £80 which i asked to be refunded: again no response to that either.