The website to book my spa weekend was down. After the long winded answerphone at buyagift customer services I eventually got to speak to Hannah who put me on hold whilst she said she would call the hotel. After 8 minutes of being on hold I phoned customer services again, this time from my mobile. I asked if he would let Hannah know that I was still on hold on the landline after 8 minutes.
What did he do?
He put me on hold, it's now 15 minutes and no one has bothered to tell me what's going on. First and last time I'll use this company!
6 years ago
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