Tried to book overnight accommodation after trawling through the options on the website. Contacted the Roebuck in Wickam (which we had chosen for our night away) to be told they don't take Buyagift vouchers. Tried to call Buyagift all morning but my calls went straight to a voicemail informing me of their opening hours - which were when I was phoning. Sent an email to customer services asking for a return call - I'm still waiting. Not good enough! This is not a gift, it's a farce. I will be telling my daughter not to bother in future as the company is not fit for purpose. Not a good experience at all. Please read your emails and call me soonest. D McMullan