This Company are an absolute joke. The communication is absolutely non existing when you have a problem. You have to continually chase them only to be put on hold for 15+ minutes each time and then told they will get back to you. They do not advertise anywhere on their website that you can only use your voucher when the hotel has agreed rates with Smartbox. I tried 3 different hotels , all with availability only to be told that we couldn't use the voucher as it wasn't at the rate agreed. After nearly 3 weeks of battling I have now requested a refund and will book the Hotel direct. Total waste of time.