Avoid them. I combined two vouchers and put my own money in as well to book a deluxe night in a hotel, including dinner and breakfast - it total about £200. The hotel choice in Cornwall, where I wanted to go, was poor. In the end I chose a Bodmin hotel (not somewhere I wanted to stay, but the hotel looked reasonable). The hotel was not keen to accept the vouchers as it was peak season (September?!?) and when the did it was on the basis that I booked and paid for two other nights. The hotel are now querying with Buyagift how much they will be paid to cover the nights stay. Strikes me nobody wins out of the other than Buyagift. I did try phoning them for help - that was a waste of time!