You offer a birthday gift which I purchased as a birthday present for a friend . This was a ride on a steam train & cream teas for 2 in the railway cafe . The only stipulation mentioned was the offer is only available March to October, presumably due to the weather restrictions. I informed my friend to check what days are available to use the gift before the end of October. He was informed the trains are not running & the cafe is closed due to the Covid restrictions . When I booked this gift there was no mention of Covid restrictions. My friend is now unable to use his gift on or near to his birthday . If you are offering birthday gifts you should also mention any restrictions that also apply to that gift at the time of purchase . It is only when you try to use the gift that you are informed due to Covid restrictions the gift cannot be used at this time . So very dissatisfied with this company.
4 years ago
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