We bought a digital radio for the kitchen which turned out to be faulty. The customer support was excellent, particularly in the level of detail with which they explained their investigation and resolution plan. Ultimately we chose to have a refund, but the customer service made a transaction which could have been very unsatisfacotory into one which was acceptable. I would consider them in the future, I think we were just unlucky on this occassion.
8 years ago
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