I bought a foldable bike and needed to communicate with their support team over a number of issues. - The wheels came inflated and they needed me to approve either deflating them or removing them before shipping. - After deflating the wheels, the quoted shipping price went from $130 to $440, prompting more questions from me regarding dimensions and whether or not the bicycle was folded. - It wasn't folded but it would cost $30 to fold. - From the dimensions provided, the price of $440 was not correctly calculated based on the formula provided, which I informed them. - They eventually adjusted the shipping price to $330 for 2 day shipping (I opted not to have it folded in case of damage) - The most painful thing about all of this is that they reply once a day, and it was very difficult getting through to the live chat system. My item arrived well packed. I would not recommend using this service for the difficulty in communicating with them alone.