“An exercise in frustration when trying to get items consolidated as per their own rules (new packaging, new box). Their shipping department is not at all following their own rules. Happens on each order so far - they take the item in the original box 1/2 empty and place in an even larger box when “consolidation” is selected.
Customer service reps I contacted: half tell me the above rule over and over, the other half skip answering why they do not (have to) follow their own consolidation rules - they even say it is because they cannot control the packaging at their own warehouse (not sure who can then…).
So any good savings buying on yahoo Japan from US go directly to Japanese shippers (not even to buyee).
Gave them 2 star rating: one for the deals available (though it is not controlled by Buyee) and one because the overdone packing (by sellers not by Buyee) seems at least protective for the extra $100 added to shipping costs. Photo added to show box half empty because of the giant foam pad seller used that Buyee warehouse keeps so no other item can fit in that box and consolidation can be denied.
But the overall experience is just not worth the aggravation in the end.”
““I’m incredibly grateful to Supreme Asset7 for helping me recover my money from a scam broker. Their team was supportive, professional, and worked efficiently to resolve my issue. They kept me updated throughout the process and made me feel secure knowing I was in good hands. If you’re a victim of a scam, don’t hesitate to reach out to them—they truly deliver results!
📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕 @𝐠𝐦𝐚𝐢𝐥 .𝐜𝐨𝐦
𝐎𝐫
📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖
Highly recommended for anyone in a similar situation!””
“Ordered expensive Buzz Rickson jacket on 18th November 2023 from Japan Still not arrived in UK by 18th January 2024 two full months later!!! Track shows it never left Japan. It's just travelled from Osaka to Kawasaki and back to Osaka International airport where it seems to be stuck. Buyee even charged me an extra £35 to courier it back to their warehouse but it still hasn't moved multiple weeks later. Terrible customer support and lousy communication. Very unprofessional. They clearly don't care at customer support. I'm still over £1300 out of pocket and have requested a full refund but they don't seem to care.
Totally incompetent communication. Buyee are not taking this at all seriously. I will get credit card company to pursue them now as I'd be mad to trust these clowns.”
“Hidden Fees and No Warranty Against Defects
There are numerous hidden fees throughout the process, in addition to the product purchase and shipping costs, including their warranty and especially customs fees. Moreover, Buyee is merely a proxy buyer, as they themselves state: “In the case of proxy sales, the seller generally cannot act. The warranty offered by the seller cannot be applied when the buyer registered with the seller is not the final recipient of the item.” As a result, if you receive a defective product, you will have no recourse!”
“Horrible. I bought a cd and not only got shipped a burned cd from the original seller, but the product was completely broken upon arrival. Because the seller did not post pictures of the actual cd they refused to give a refund despite me having the standard plan and the case being cracked and scratched. I wasted the money on the cd and they did not honor the plan that promised to give a refund on broken product.”
“I have used them a few times and each time they never reply to any of my emails about whats happened to my delivery.
If only they would respond and not ignore requests.”
“This company stole a 1000 bucks worth of lanterns from me that took me months to raise the funds and they mess up on the description when they send them, and there is no reason why you couldn't when they are brand new, I wouldn't buy from unless you want your stuff stolen”
“I have used them on and off for almost 2 years. They are good for certain things. Here we go
The Positives:
For small, cheap, sturdy things they've done a good job. The interface is easy and I've never had any issues finding what I wanted across several Japanese market platforms. They have access to "Yahoo Market, Yahoo Auctions, Rakuten and more.
The Neutral:
One thing they don't ever explain well is that they bundle the shipping cost of the initial seller sending the item to them with the shipping quote to send to you. This means the shipping cost you see them bill you always looks high. It makes sense vs what you initially paid to win the auction/etc. but would be better if they told you up front. If it was explained in one of their faqs, I've been blind and never seen it for all of my use.
The Negative:
Packaging is inconsistent and often horrible. Don't ever order anything fragile or for collectors' reasons. Only 1 in every 4 boxes I've gotten has been packaged properly. (I mostly order dumb anime toys so a dented box didn't bother me much so long as the damage didn't go too far in)
Customer service is also a gamble. I've had good interactions and very kurt and rough dealings with them.”
“Have bought several items in last month. But Horrible service. Bought the insured plan. Item arrive damaged and also missing 1 important part. After several emails back and fort. Provided several photos for evidence. Then just compensate 1/10 value of my order. I would rather use Zen or other proxy to avoid this kind of business.”
“I bought from Buyee Japan twice and never had any problem. Being a proxy buying site, it takes some time (1-2 weeks) for the item to arrive at their warehouse, before they ship it out. They offer several shipping options of varying costs and a nominal handling fee. Even with basic Japan Post EMS, shipping is very reliable and relatively quick. They are great if you want to buy Japan domestic market goods or things which are significantly more expensive in your own country - I just bought an expensive camera lens and saved a whopping 25% (including shipping and handling cost, import tax and duties) which amounts to several thousand dollars!”
“My friend got scammed with fake items which got delivered yesterday luffy manga and first edition charizard card and case of opo5 japanese case and I asked them just now if I got scammed will you able to refund me in that case? As the items are in your website they said they cannot”
“For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they cannot help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.”
“We'll start out by saying I used them for years and never had an issue now that I finally had a problem where item I spent hundreds of dollars on came damaged I paid for their optional inspection and insurance plan to make things worse the damage was caused by a poor repacking on their side where they stuck the item in a box three times the size with nothing more than one layer of little bubble wrap and a couple pillow packs binary simply responded over and over again that they could not verify the original condition from the auction therefore I am not entitled to any refund even though it's clearly their fault not to mention what the point of paying for inspection if they don't inspect it even though it has a inspection sticker on it just place truly is a scam selling you fake coverage and refusing any type of customer service when things go wrong and definitely would never trust them with anything of value”
“Won auctions of 4 bearbricks from a seller declaring 100% genuine products or else full refund. Buyee support refused to give refund and also prevented me from contacting the seller.
I asked whether the seller had broken any Buyee rules by selling fakes but no reply.
No returns, no refunds and no recourse.”
“The worst experience, agent ever in my life
I bought a lens from Buyee which should be Yahoo.jp, the seller mention there's no scratches (mentioned many time there's no scratch), however I've got a totally, fully scratched lens behind front element. So i go for buyee's custom service request for help, and they replied me refund cannot be made, and throw out :
*Information regarding the defective part on the item page is considered ambiguous."
I felt shocked and ridiculous, where is the point of "ambiguous" ? As the item description already told the lens "No scratches", and i got a fully scratches lens, I can't get refund even the item mismatch what seller's mention? That is totally non-sense.
I would like to tell anyone who like/consider using buyee, PLEASE DON'T choose this Buyee agent, what a terrible shopping experience and the policy from them is a joke. Buyer get zero protection, stay away from Buyee.
Again, this is the worse experience, the worst agent, the worse customer service ever in my life. I never go back and going to delete my account from this worse company.”
“I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.”
