“I have used them on and off for almost 2 years. They are good for certain things. Here we go
The Positives:
For small, cheap, sturdy things they've done a good job. The interface is easy and I've never had any issues finding what I wanted across several Japanese market platforms. They have access to "Yahoo Market, Yahoo Auctions, Rakuten and more.
The Neutral:
One thing they don't ever explain well is that they bundle the shipping cost of the initial seller sending the item to them with the shipping quote to send to you. This means the shipping cost you see them bill you always looks high. It makes sense vs what you initially paid to win the auction/etc. but would be better if they told you up front. If it was explained in one of their faqs, I've been blind and never seen it for all of my use.
The Negative:
Packaging is inconsistent and often horrible. Don't ever order anything fragile or for collectors' reasons. Only 1 in every 4 boxes I've gotten has been packaged properly. (I mostly order dumb anime toys so a dented box didn't bother me much so long as the damage didn't go too far in)
Customer service is also a gamble. I've had good interactions and very kurt and rough dealings with them.”
“Have bought several items in last month. But Horrible service. Bought the insured plan. Item arrive damaged and also missing 1 important part. After several emails back and fort. Provided several photos for evidence. Then just compensate 1/10 value of my order. I would rather use Zen or other proxy to avoid this kind of business.”
“I bought from Buyee Japan twice and never had any problem. Being a proxy buying site, it takes some time (1-2 weeks) for the item to arrive at their warehouse, before they ship it out. They offer several shipping options of varying costs and a nominal handling fee. Even with basic Japan Post EMS, shipping is very reliable and relatively quick. They are great if you want to buy Japan domestic market goods or things which are significantly more expensive in your own country - I just bought an expensive camera lens and saved a whopping 25% (including shipping and handling cost, import tax and duties) which amounts to several thousand dollars!”
“My friend got scammed with fake items which got delivered yesterday luffy manga and first edition charizard card and case of opo5 japanese case and I asked them just now if I got scammed will you able to refund me in that case? As the items are in your website they said they cannot”
“For higher priced items, Buyee does not provide support should the item arrive damaged, defective or different than described by the seller. I recently bought a watch that arrived broken. The watch was also supposed to come with a warranty card, but did not. Finally, the package arrived with visible shipping damage. On the watch were also mismatched serial numbers. Buyee customer service said that for items above a certain price point, they cannot help, even though I paid for their extra service option. They also said they would not help in the case of counterfeit items. Because Buyee as a proxy is the purchaser of record, there is nothing you can do. Best to find a reputable company that protects your purchases.”
“We'll start out by saying I used them for years and never had an issue now that I finally had a problem where item I spent hundreds of dollars on came damaged I paid for their optional inspection and insurance plan to make things worse the damage was caused by a poor repacking on their side where they stuck the item in a box three times the size with nothing more than one layer of little bubble wrap and a couple pillow packs binary simply responded over and over again that they could not verify the original condition from the auction therefore I am not entitled to any refund even though it's clearly their fault not to mention what the point of paying for inspection if they don't inspect it even though it has a inspection sticker on it just place truly is a scam selling you fake coverage and refusing any type of customer service when things go wrong and definitely would never trust them with anything of value”
“Won auctions of 4 bearbricks from a seller declaring 100% genuine products or else full refund. Buyee support refused to give refund and also prevented me from contacting the seller.
I asked whether the seller had broken any Buyee rules by selling fakes but no reply.
No returns, no refunds and no recourse.”
“The worst experience, agent ever in my life
I bought a lens from Buyee which should be Yahoo.jp, the seller mention there's no scratches (mentioned many time there's no scratch), however I've got a totally, fully scratched lens behind front element. So i go for buyee's custom service request for help, and they replied me refund cannot be made, and throw out :
*Information regarding the defective part on the item page is considered ambiguous."
I felt shocked and ridiculous, where is the point of "ambiguous" ? As the item description already told the lens "No scratches", and i got a fully scratches lens, I can't get refund even the item mismatch what seller's mention? That is totally non-sense.
I would like to tell anyone who like/consider using buyee, PLEASE DON'T choose this Buyee agent, what a terrible shopping experience and the policy from them is a joke. Buyer get zero protection, stay away from Buyee.
Again, this is the worse experience, the worst agent, the worse customer service ever in my life. I never go back and going to delete my account from this worse company.”
“I was eligible for a coupon but despite the web page showing the deducted amount, when I finalized it paypal deducted the amount without the coupon. I contacted customer service and they admitted that I was eligible for the coupon but they would not refund me the amount which is very disappointing. Stick with the alternatives like zenmarket.”
“Very sketchy service.
Kept seeing additional
Shipping charge for domestic items which should have been free according the the auction.
Was sent a blatantly incorrect item from
mercari, I even contacted the shop
Owner who admitted sending the wrong item as he was out of stock.
Buyee customer services refused to help
And just sent me bizarre emails saying i should not ask for a refund or expect and investigation and next time i need to Pay more for their inspection services.
I raised it with paypal and awaiting the dispute result.”
“this is a huge scam website and you have no rights to do anything or make any complaint, many of the offered items a cheap chines fakes and for the 5 orders I made 3 of them were fraud, all my claims were rejected although they charge services fees with zero services provided”
“I bought an item from there, and even though I've selected a shipment method, they notified that "my item returned to the warehouse because I didn't select a shipment method", which was untrue from the start. Then they stated "I had to pick my item up from the customs" which is also completely untrue because you don't pick your item from the customs office, your local post office delivers it to your home, or you pick it up from their post office if they can't find you. On top of all this, they said they won't be making a refund for either my item purchase or my shipment either. They are just running a scam business and stealing money from overseas customers giving nothing in return.”
“Made me pay $400 for an item that was displayed as real. When it arrived it was fake. Customer support does nothing. Highly illigal website! Do not use or buy from them but report them to the Japanese police!”
“They ban my account, maybe because I used their 5% off with "99 times of uses per user".
I tried to order something 3 weeks ago, and I tried to order when they have discounts with Rakuten, then their website f***ed up and I failed to get one.
Then this week finally the seller gets some stuff again, I purchased with their 5% off coupon, which I only used once, I only have one account, they ban me.
Actually I didn't notice I was banned until i found the money paid got back.
I tried to login, no help. Try to reset password, no help.
Asked customer service, they spent two days and told me my account is banned, they can't tell me why.
Think about it, you have something really hot and want to buy them, how much time is wasted because their stupid techs, and their customer service.
AND you think the order submission is automated, because everything seems to be like that, it is not, there are hours of delay after you submit. Is this website actually operated by real human labors???
Just avoid them. They are NOT trustworthy. A waste of your time. Just avoid them especially you are pursuing for something with limited availability, they will f*** up the timeline, and slow in response. Google Translate is your best friend, you don't need them.”
“I LOST about $2200 !!! Also I know what you're thinking. You can't base your decision just on negative reviews only. I was the same. So PLEASE READ.
Buyee is absolutely the worst proxy service I have ever come across. I've read reviews like the one I'm about to make prior to using their service, telling me to avoid their site and I didn't listen them. So now I'm paying for it. Literally.
I purchased 8 items through them but I didn't know that the domestic shipping cost was 35,000 yen (around $282) for each item totaling 280,000 yen, approximately $2262. Their website does not reflect all of the information on the original Japanese seller's item page and so I paid for the item without realizing the cost to ship domestically because that price was not made available. I then realized Buyee will later charge me for the $2262 in domestic shipping, which by the way is a scam. The items were 1/2 lb each tops, so there's no way it would've cost that much to ship.
But Buyee offers no customer protection against fraudulent sellers. Seeing as how some of their past customers have dealt with the same issue that I'm dealing with , you'd think that Buyee would've created some sort of protocol or safeguards to prevent something like this from happening again. But they haven't.
I had no choice but to go through with the transaction because per Buyee's policy, if I didn't pay them to ship my items to me, then they would've disposed of my items and automatically charged my payment method on file anyways. I couldn't even remove my payment method until I paid that amount.
So I'm literally paying for their mistake for being unable to provide all relevant information on their own website.
I tried disputing this through PayPal but they denied my case. Currently trying to appeal their decision but I don't like my odds. I'll have to file a chargeback as a last resort if it comes to it since I had to use my debit card to pay for this.
STAY AWAY AT ALL COSTS!!!! You will regret it.”
