I really mean this. This was the single worst experience I have ever had with any company. They ripped me off with hidden fees all over the place. Charged me for internal postage fees within Japan stated very clearly they were covering those fees within the cost. I received a very obvious counterfeit item & even though I had paid insurance, they refused to help me out at all, or out me in touch with the seller. Their exchange rate system had a huge error for several days & I ended up paying ten times the amount their system told me I would - even after providing photograph evidence of this, they did absolutely nothing. They hold your packages random & charge you for additional storage days whilst I am trying to straighten things out with them. They refuse to be of any help whatsoever & just push you to their system which is the least user friendly interface I have ever used on any platform - funnily the bugs end up resulting in additional charges & again, they refuse to take any form of responsibility whatsoever. I curse the owners of this company. I genuinely hope bad things happen to them. Criminals!!!