Complete trash company when it comes to their “plans” that make you pay extra for. Paid for a £750 item, one of the main items didn’t show proper condition on auction, told buyee staff and they don’t care to fix the situation even though I had the best plan with them. Disgusted of the service, they don’t even look into your complaints properly. I bought Pokemon cards and was told to show pictures of the box and item I received. I received the Pokemon cards in a electronic device box. After so many emails back and fourth of “not receiving pictures properly” (I assume they were just trying to waste my time to stop me sending them emails to resolve the issue) They then gave me a email of “due to your item being a electronic product we cannot give you partial refund/refund” or basically anything to fix the situation I was having. Please beware when paying extra money for protection as they’ll do anything to not help you out