Using the website is pretty easy to do. Buying from Mercari, they have on lock. The service's response is a little slower than I'd like when winning something cheap quickly is of concern. I have missed out on items because of the 1-2 day response time. They could cut back on some of the excess fees though. Package consolidation is one that is very overpriced for the lack of service provided. When you're paying $5-$15 to consolidate packages, it would be nice to have them actually properly repack instead of just throwing the existing boxes into a bigger box. Other than the unnecessary fees for throwing boxes into another box, and making shipping cost too much because of that, the service is fine.