First of all, it is hard to connect to the online customer service. I have to wait more than 30min online to get a response, or even not. The additional fees are quite expensive, if I buy an item of 300yen in the auction, the basic additional charges are like 1000yen, with the domestic shipping of min 100yen and another international shipping cost. This is at least triple or quadruple from the original cost of the product. Some addtional charges are too expensive for tiny products especially the protective. The basic additional charges should be affordable if it is decreased to not more than 300yen with the same service. Buyee (auction) is worth and recommendable using it for commercial products but perhaps not for personal purpose.