Bought an IPhone XR from buyitdirect. Phone was faulty since day one. Contacted them about it took almost a month for them to come and collect phone after I rang them 5/6 times they didn’t even realise the phone still was not collected. I am still waiting for my refund to come through in which there response is, “has the phone been collected by our courier ?” Nearly 3 weeks later after it being collected by them. Overall a disgrace of a company, could not express how much you should shop elsewhere. Bad quality, bad customer service and terrible organisation.