A really rotten service all round. I am Dublin based and searched their site for a 17 inch or larger laptop and purchased a Dell laptop as per their listing. It was paid for and delivered under the invoice number 104770476. On arrival I discovered it was an 11 inch netbook and nothing like the size advertised. I raised a return and was given the return number 77954886 and returned it via UPS (I was later told when I phoned them that return number was for a table and chairs ??). I tracked the return using tracking number 1ZE432R26897458090 on the UPS website, Buyitdirect refused to accept delivery of it 3 times so I phoned them on their local Dublin number and after a wait of 32 minutes got through to someone in the UK who advised me, after a lengthy conversation, that yes they would accept delivery of the laptop but since there are UK import duties to be paid that amount, £150 will be deducted from my refund. I have no way of reclaiming this amount from the UK government, they do, yet I have to bear the cost of their deceitful advertising. I originally wished to simply exchange it for an alternative 17 inch laptop but was told NO, I would have to return it and obtain a refund, which would take a month to process, yet they can take payment in 30 seconds, then I could purchase an alternative item. I was going to purchase an alternative 17 inch laptop from them, but not now, not after this fiasco and I advise EVERYONE to either stay completely away or be very, very careful dealing with them. STAY AWAY, STAY AWAY, STAY AWAY. STAY AWAY Adrian Power, Dublin