APPALLING SERVICE, VERY POOR CUSTOMER SERVICE., have essentially robbed my money from me. I purchased a bbq that arrived damaged and then faulty as it would not light and stay lit. So I sent on photos of damage etc upon receiving the item and started the return process, which has been an absolute nightmare. The package is still sitting here. I have had to chase up City air express myself, each time the couriers have told me they have no order in the system for collection at my address. That ridiculous "chat" they have where they cannot help you at all is offline. Countless emails today and 3rd time I've been told pick up is arranged and 3rd time it has never happened. Courtney phoned me the first time and seems they never gave the shopping company my address....W T F like you have ONE JOB. City air aren't mind readers it's not gona get to me without my address. Omg....I can't even express how upset I am by this whole thing. Avoid at all costs this company..I have filed with the Gardai and documented everything in the event that there is any issue. I'm at the end of my patience now and have asked my brother in law to handle it with his law form if I don't get a call back today. Soooo much hassle...please save yourself the drama