Purchased a refurbished gaming laptop the 3rd of June for 800€. It arrived a week later (which is not a problem at all) but just after one day playing I started to have problems (according to the Manufacturer the laptop is faulty). Customer support from the Manufacturer (HP) has been amazing. On the other side, buyitdirect’s support has been purely by email and with 24-48h delay for each communication. The 17th of June I got the delivery company to collect the faulty laptop. Since then, the laptop hasnt arrived yet back to Buyitdirect (that still has to confirm its faulty). We are in the 25th of June and still didnt get any refund, nor any update apart from that once the laptop arrives back to their offices, it will take extra 3 to 5 days for them to check it. Im rating 2/5 because I know that any delay in the collection/transport is due to DPD and not Buyitdirect.