I have write the review all ready ,but to be more focus on facts. The Buy it direct was selling the hob on their website with wrong picture to the wrong type number and details,I have bought the hob not knowing this fact,even in confirmation email I got the picture of the hob tough I was buying with the words '' this is what you purchased '' In the delivery came wrong type ,of course, It took me a couple days to get someone on the phone ,and it took me a few more calls ,till they comprehend ,and ADMITTED ,that the mistake is their fold and they will replace my hob. They said that the collection is ordered for exact day,we waited at home all day ,nothing had happened, we were waiting another two days ,before the collection had happen,and than we wait another 5 days to get delivery of replacement,guess what ? THE WRONG TYPE AGAIN ! so all over again , we contacted the customer service,we didn't want to wait another number of the days for SECOND collection so we offered to drop it on DPD 30km away from us,the customer service said to send new return label,we were waiting all day for the label,nothing had show up , so we had to call them again,in the next call with the same useless approach we were promised to get the label in then minutes,to be able to take parcel and drop it on dpd,the girl did swear she made the order for collection,and let us to go on dpd for NOTHING,because they didn't had any order for collection in system,we had to go with parcel back to home.The LABEL we finally got in last email,was exactly the same as the last one so I even doubt that the parcel would get to them and I strongly believe,that they would blame us of lose of the parcel ! Have anyone ever seen so much of stupidity and sauciness in one company ? I have big doubt that in the Buy it direct,is even one person with IQ high enough to finish this shocking sample of total inability to do online business,I really doubt I will ever get the right induction hob I have purchased. I think that the Buy it direct is doing all this focused bully to damage Ireland market and its customers I personally feel it as Discrimination and racist attack by British company towards Irish client.And there is no place on this planet to get justice and help! no one cares.