I purchased several products, due to the delays in shipping, I cancelled one item in the website to source it locally. Later, I got an email informing the website was not up-to-date and all items were shipped at the moment of my cancellation therefore I should wait for the delivery then accept all items but the one cancelled to get a refund for it. When the items arrived, I accepted and signed for all items with the exception of the one cancelled (provided return number) as instructed by BuyitDirect then emailed customer service right away to keep them informed getting a reply after the returned item arrived I would get a refund. After several weeks, I followed up on the refund, I was informed no refund was going to take place as according to their records I accepted the delivery for all items. After lots of emails / phone calls BuyitDirect was unable to resolve then denied my refund. I had to go myself back to the shipping company to track the individual that did the delivery to prove the delivery never took place then write a letter with evidence back to BuyitDirect and the consumer protection agency. After all this dilemma, I finally got a refund with not even an apology for all the ordeal and basically accusing me of being a thief. Never again thanks,