Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 443 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY SHOCKING!!! I ordered a Ninja Air Fryer on 3rd December for delivery today (13th December). This was a Christmas gift for my Mum whom is a pensioner. I got a good price as the Black Friday deals were currently running. I chose Appliances Direct as they were £10 cheaper on price when compared with Argos. Yesterday I received an email saying there would be a delay with delivery. After spending 2 hours this morning trying to get through to customer services, I have been informed that they have no stock and would issue a refund. I now have to wait 3-5 working days to receive my refund before I can look around for a replacement. My bigger issue is that they are no longer in the sale so it will cost me more money as I will now have to pay full price. I asked for an upgrade to a product they currently have in stock (£40 more expensive) at no additional cost to me as I will now have to pay this from my own pocket - this was declined. Certainly no attempt at customer satisfaction here! I have never left a negative review.. ever... but I have to say I am appalled. If this review deters at least one potential customer then it has been a review well worth leaving. 1 star is way too generous.”

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Posted 1 day ago

“perfect in every way”

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Posted 4 days ago

“The brilliant service. Well done!”

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Posted 2 weeks ago

“Excellent service with quality products.”

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Posted 1 month ago

“Bed I bought is lovely although I never received notification of delivery date. Received a phone call while at work that they are outside my house. Had to redirect delivery to friends house and then organise a van to drop it back to my place. Very disappointing”

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Posted 3 months ago

“We bought a 2- way induction hob and a microwave-oven combi which were delivered in 1 lot. On arrival the boxes were intact but we only opened the boxes after almost 2 months since the AirBnB location it was meant for wasn't ready yet. When opening the 2 way induction hob was completely shattered. From the.inside of the package there was some evidence that it had been a ( factory) packing error causing the damage. Even though we were way beyond reasonable claiming time Buy it direct - after some correspondence- send us a replacement at no costs which was well appreciated!”

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Posted 4 months ago

“Bed colour is much lighter than the pictures in reality however I like it. Bed is excellent quality, and delivery service was good. I bought a second one since and I would happily buy from buy in direct again.”

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Posted 4 months ago

“Customer service fantastic”

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Posted 5 months ago

“Delivery on time but the heater was damaged. One quick easy phone call and a replacement arrived super fast! Will definitely recommend Buy-it-Direct to friends.”

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Posted 5 months ago

“Firstly our order came by truck delivery and when the guy opened the truck it wasn’t there so that delayed us another week. Then when they did deliver the bed they were supposed to bring two mattresses as it’s a trundle bed. Only one mattress arrived. Not good enough”

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Posted 7 months ago

“Great customer service, not just buying a product, also returning the communication was excellent, highly recommend, I would buy from this company again”

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Posted 7 months ago

“I bought a beautiful mirror which was delivered in 3 days..A damaged item was replaced with in a few days..I had no problem making contact by phone and my replacement was delivered immediately.. I will definitely buy from this company again”

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Posted 7 months ago

“I received a damaged table. The matter was resolved in a matter of days with absolutely no fuss Super service. Will definitely buy from them again”

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Posted 8 months ago

“Very disappointed Aircon stopped working after 3 month 30 days communication with customer service and rec staff and nothing was resolved”

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Posted 8 months ago

“They delivered earlier not in planned date with very short notice .. then I asked to notice me day before because i wasn’t at home the first time and they still Jsut rang me 3 hour prior .. but in general everything else good just communication service not great .. but driver was nice and friendly”

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Posted 8 months ago

“Soon as my initial complaint was accepted by BiD, the after Sales service was excellent.”

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Posted 9 months ago

“Amazing customer service from this company. I cannot recommend them highly enough. I had an issue with an item I bought, customer services dealt with it in a speedy and very professional manner. Very happy customer.”

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Posted 9 months ago

“I had a problem with an item. But it was know problem for Bay it Direct to Exchange it. Very Happy.”

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Posted 10 months ago

“Really fast delivery on a very big order.”

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Posted 10 months ago

“Customer care has first class really good”

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Posted 10 months ago

Buy It Direct is rated 3.5 based on 443 reviews