Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 455 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service delighted with my furniture”

Helpful Report

Posted 1 month ago

“Strongly advise against purchasing from this company. I ordered the Electriq SF12000 for £300, and the unit arrived with a faulty circuit board — a serious defect. I was issued a replacement (after a long and strenuous process where I had to provide evidence), but this second unit was even worse: it violently shudders and shakes when switching modes, clearly indicating a mechanical fault or a significant safety issue. AirCon Direct have advised me that it is not a fault and standard for their air conditioning units to do this - I'll leave it up to the consumers to decide if that's what they'd like in their air conditioning units. I contacted the company requesting a full refund, as both units failed to meet even the most basic standard of functionality or quality. Instead of resolving the issue, I was told I would be subject to a £40 refund charge — despite being sold two consecutively defective products. To make matters worse, both units arrived with a ripped water seal, as evidenced in the attached photo — a further sign of either poor manufacturing or inadequate quality control. This is not simply poor customer service — it borders on misrepresentation under the Consumer Rights Act 2015, which I'll be raising with their complaints team and ombudsman. I strongly recommend avoiding this seller. Based on my experience, they appear to be knowingly supplying substandard goods and penalising customers who attempt a refund on a faulty product. I made a mistake accepting the replacement when I should have got the refund on the initial purchase.”

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Posted 2 months ago

“Excellent Service and Delivery. Also very good prices”

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Posted 2 months ago

“Got back the money I had lost. Email address in my bio”

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Posted 4 months ago

“Made it more than simple to replace damaged goods”

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Posted 4 months ago

“The microwave is exactly as described. Excellent service and delivery. I will order from Buy it Direct and will recommend it to my friends and family.”

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Posted 5 months ago

“My chair is beautiful just as the photos showed, very quick process from start to finish. Delivered within a few days of purchase. 5 Star service.”

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Posted 7 months ago

“Great product.”

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Posted 7 months ago

“Customer service was really helpful and the communication was always fast. They provided options and solutions for my issue and followed me through the process.”

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Posted 7 months ago

“Excellent communication, great product and when there was a complication with delivery, it was sorted very efficiently. Well done”

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Posted 8 months ago

“A pleasure to deal with, very approachable and always very helpful, would totally recommend to family and friends. Well done and thank you.”

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Posted 9 months ago

“ABSOLUTELY SHOCKING!!! I ordered a Ninja Air Fryer on 3rd December for delivery today (13th December). This was a Christmas gift for my Mum whom is a pensioner. I got a good price as the Black Friday deals were currently running. I chose Appliances Direct as they were £10 cheaper on price when compared with Argos. Yesterday I received an email saying there would be a delay with delivery. After spending 2 hours this morning trying to get through to customer services, I have been informed that they have no stock and would issue a refund. I now have to wait 3-5 working days to receive my refund before I can look around for a replacement. My bigger issue is that they are no longer in the sale so it will cost me more money as I will now have to pay full price. I asked for an upgrade to a product they currently have in stock (£40 more expensive) at no additional cost to me as I will now have to pay this from my own pocket - this was declined. Certainly no attempt at customer satisfaction here! I have never left a negative review.. ever... but I have to say I am appalled. If this review deters at least one potential customer then it has been a review well worth leaving. 1 star is way too generous.”

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Posted 9 months ago

“perfect in every way”

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Posted 9 months ago

“The brilliant service. Well done!”

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Posted 9 months ago

“Excellent service with quality products.”

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Posted 10 months ago

“Bed I bought is lovely although I never received notification of delivery date. Received a phone call while at work that they are outside my house. Had to redirect delivery to friends house and then organise a van to drop it back to my place. Very disappointing”

Helpful Report

Posted 1 year ago

“We bought a 2- way induction hob and a microwave-oven combi which were delivered in 1 lot. On arrival the boxes were intact but we only opened the boxes after almost 2 months since the AirBnB location it was meant for wasn't ready yet. When opening the 2 way induction hob was completely shattered. From the.inside of the package there was some evidence that it had been a ( factory) packing error causing the damage. Even though we were way beyond reasonable claiming time Buy it direct - after some correspondence- send us a replacement at no costs which was well appreciated!”

Helpful Report

Posted 1 year ago

“Bed colour is much lighter than the pictures in reality however I like it. Bed is excellent quality, and delivery service was good. I bought a second one since and I would happily buy from buy in direct again.”

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Posted 1 year ago

“Customer service fantastic”

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Posted 1 year ago

“Delivery on time but the heater was damaged. One quick easy phone call and a replacement arrived super fast! Will definitely recommend Buy-it-Direct to friends.”

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Posted 1 year ago

Buy It Direct is rated 3.6 based on 455 reviews