Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a damaged table. The matter was resolved in a matter of days with absolutely no fuss Super service. Will definitely buy from them again”

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Posted 1 year ago

“Very disappointed Aircon stopped working after 3 month 30 days communication with customer service and rec staff and nothing was resolved”

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Posted 1 year ago

“They delivered earlier not in planned date with very short notice .. then I asked to notice me day before because i wasn’t at home the first time and they still Jsut rang me 3 hour prior .. but in general everything else good just communication service not great .. but driver was nice and friendly”

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Posted 1 year ago

“Soon as my initial complaint was accepted by BiD, the after Sales service was excellent.”

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Posted 1 year ago

“Amazing customer service from this company. I cannot recommend them highly enough. I had an issue with an item I bought, customer services dealt with it in a speedy and very professional manner. Very happy customer.”

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Posted 1 year ago

“I had a problem with an item. But it was know problem for Bay it Direct to Exchange it. Very Happy.”

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Posted 1 year ago

“Really fast delivery on a very big order.”

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Posted 1 year ago

“Customer care has first class really good”

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Posted 1 year ago

“VERY POOR CUSTOMER SERVICES SERIOUS BREACH OF CONFIDENTIALITY.”

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Posted 1 year ago

“I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve.”

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Posted 1 year ago

“Delighted with the product & service”

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Posted 1 year ago

“I was bought box bed but i didn’t get base spend too much money I can’t storage”

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Posted 1 year ago

“Avoid at all costs Zero stars if I could. Worst customer service I have ever received! Bought a "refurbished" laptop that had fans the sounded like jet engines when just browsing with chrome. After first restart it corrupted windows and never booted again. I returned immediately. They received the return over two weeks ago now and still no refund. Customer service are worse than useless and can't tell me anything other than "it's waiting to be checked". If it takes this long then you need to hire more staff. Completely useless. Would never use them or any of their other companies under the buy it direct Ltd banner. Do yourself a favour and but from someone else and STAY AWAY from the useless company.”

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Posted 1 year ago

“Excellent price and delivery on time. I would use this site again.”

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Posted 1 year ago

“Really fast service, good prices”

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Posted 1 year ago

“Pretty awful company trading under Appliances Direct Washing machine out of action for 7 weeks with no repair or replacement in sight Keep making appointments for repairs only to cancel because they ,can’t’ get parts’ Customers service department not interested and keep blaming other departments”

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Posted 1 year ago

“Avoid avoid avoid 2 weeks after my TV became faulty. Still no refund, constantly getting the same old response. I had to borrow a TV from someone Just awful”

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Posted 1 year ago

“Appalling. Take your money but when it becomes faulty expect yo to return it with no guarantee you'll get a replacement, refund etc. Shocking”

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Posted 1 year ago

“Items reakky goid you get as per pictures but the wait time is terrible, not delivered in time”

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Posted 1 year ago

“Quick delivery, very good and quick response to emails. Very helpful customer service team.”

Helpful Report

Posted 1 year ago

Buy It Direct is rated 3.6 based on 452 reviews