Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.52

3.5 Rating 433 Reviews

64 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 433 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I bought laptop from them.After 3 months laptop sound card started to crack ,tried to contact them,no answer.You need to pay extra moneys to speak with them on 0871 984 4416.\r\n\r\nI tried to call on East Midlands Store on 01773 814665 no anwer just voicemail.\r\n\r\nTheir repair centre based in Poland and polish branch do nothing at all.It is not possible to registered my laptop on their system.Small claims court will be only option.Since you pay for your item ,they will not care.\r\n\r\nAvoid this seller at any costs\r\n\r\nDear Simonas,\r\n\r\nWe have been informed by LaptopsDirect about the issues you experienced with your MSI Modern 15 laptop. We\u2019re sorry to hear about them.\r\n\r\nWe\u2019ll try to provide a solution for the problem. Could you please provide more details about it?\r\n\r\nBest regards,\r\n\r\nFor Krzysztof Opa\u0142ka,\r\n\r\nFor the last 2 months was problems with BIOS,which i managed to solve.There is a problem with sound card.I updated all the drivers,used all options and sound stil cracking.IT technician told it can be the problem with the sound card.If i restarting then it can be fine for 1 hour and then again,sound cracking issues.\r\n\r\n\r\nMSI UK Customer Support\r\n\r\nDear Simonas,\r\n\r\nThank you for the details.\r\n\r\nWe recommend you to try to recover the laptop to its factory settings. Please, follow the attached guide for more details on the procedure.\r\n\r\nBe aware that your data might be wiped in the process, so it is advisable to back it up beforehand.\r\n\r\nIf there is a chance the issue is caused by software, it will be resolved. If not, we would need to proceed with hardware repairs.\r\n\r\nPlease, let us know if the crackling continues after the factory restart.\r\n\r\nBest regards,\r\n\r\nDear MSI UK support group ,\r\n\r\nI am folowing protocol procedures.There are very important programs in my laptop connected with my job ,and i will loose all the data .I suspecting that sound card can be faulty and if there is a case,i am asking to fix my laptop and i will try to seek compensation for my lost data if your engineer will confirm that they must restore laptop to the factory settings.\r\n\r\nThere are legal issues and i got legal liabilities.Thats why i am asking for the detail inspection of this laptop and to repair faulty component.I am waiting for the label and will be ready to sent this laptop to your repair centre..\r\n\r\nDear Simonas,\r\n\r\nThank you for the response.\r\n\r\nIn order to request a repair, please fill out the form on our website:\r\nPlease, select your country and press Go in order to proceed.\r\n\r\nThe delivery to the repair centre is conducted via pick-up service. The cost is covered by the warranty. You will be informed about the details by our engineers after you complete the form. They will help you schedule the collection as well.\r\n\r\nPlease, let us know if there are any issues with the form.\r\n\r\nGood evening ,\r\n\r\nI can not register to the website provided.They asking for the email address and pasword.\r\n\r\nDear Simonas,\r\n\r\nWhen entering the website, you do not need to log-in in order to create a request.\r\n\r\nPlease, select the location and press Go in this section:\r\n\r\nI can not register my laptop in your website.\r\n\r\nDear Simonas,\r\n\r\nI\u2019m sorry to hear about the issues with creating the request.\r\n\r\nPlease, allow me to create one for you. Let me know if these details are correct for this request and please provide us with information that is blank.\r\n\r\nHi,\r\n\r\nIt is 4th day with this matter.I need to send to you this faulty item.Please do not delay this.\r\n\r\nDear Simonas,\r\n\r\nPlease, provide us with your telephone number \u2013 we cannot proceed without it.\r\n\r\nOur repair team will use it to contact you and schedule the collection of the laptop.\r\n\r\nWe cannot pick-up the laptop if we do not have this detail.\r\n\r\nPlease, also provide us with more details about the issue \u2013 what is happening with the sound exactly? When does it happen? Is it always happening after about 1 hour after restart ?\r\n\r\nI SUPPLIED THEM PHOTOS,EVERYTHING AND REPAIR CENTRE STILL PLAYING THIS GAME FOR 4 DAYS NOW.Centre is based in Poland."

Buy It Direct 1 star review on 10th March 2022

Simon

Buy It Direct 5 star review on 11th February 2022

Jacinta

Buy It Direct 1 star review on 9th February 2022

Nick

Buy It Direct 5 star review on 29th October 2021

Colleen Lynch

Buy It Direct 5 star review on 19th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was bought box bed but i didn’t get base spend too much money I can’t storage”

Helpful Report

Posted 4 months ago

“The feedback is for the overall experience , from the moment I made the purchase until I got the product home. The price was the best I could find on the internet and this is a 5 star for me. I have to admit that the price fluctuated for a couple of days but it was the right price when I made the purchase. You displayed the shipping date wrong, you sent me the details of a delivery company that doesn't exist in Ireland and no tracking code. After 2 weeks a guy just called that is at my apartment, o call or email send the day before, I asked to deliver it the next day but a week after still no delivery, I gad to contact your customer support 3 times to ask for an update. I got the product and the guys were super nice and brought it to the first floor and this is a other 5 stars. I would buy again for the right price but a better customer experience is desired. Thank you!”

Helpful Report

Posted 1 year ago

“The mirror was beautiful and exactly what I was looking for but the issue was transport. They broke the mirror on the first delivery so I was offered a refund or a replacement and I chose a replacement because I really wanted the mirror. However, the replacement was also damaged. At least the mirror wasn’t broken this time but the wooden panel behind the mirror was damaged and had a lot of marks. Luckily, it wasn’t visible as the size of the mirror fit perfect on the wall. If someone from buy it direct is reading this, you guys need to get a better packaging when transporting mirrors, especially protection on the sides. Otherwise you guys will have to constantly be replacing/ refunding damaged items. Delivery companies don’t care at all.”

Buy It Direct 3 star review on 12th December 2022

Helpful Report

Posted 1 year ago

“I ordered a mini fridge which was available for delivery before Christmas, and I paid an extra €15 for fast delivery. After sending continual messages to this company, (it is absolutely impossible to ever speak to anyone) a few days before Christmas I received an email saying the item would be arriving sometime after Christmas. After many heated emails later, I received a refund for the postage and I also receive the item in time for Christmas. The fridge was exactly what I wanted.”

Helpful Report

Posted 3 years ago

Buy It Direct is rated 3.5 based on 433 reviews