Hi Inga
The vast majority of the products sold on our websites are new. We do sell some refurbished items which are generally either box opened products which have been returned by customers that we can't then sell as new. Or items that have been damaged in transit and have received only minor bumps or scratches. All our refurbished products are fully checked and serviced by our technicians. Look out for the product grading for the condition of your product. All our refurbished products are are priced accordingly and will come with a warranty for your peace of mind.
Francis
