“Delivery on time but the heater was damaged. One quick easy phone call and a replacement arrived super fast! Will definitely recommend Buy-it-Direct to friends.”
“They delivered earlier not in planned date with very short notice .. then I asked to notice me day before because i wasn’t at home the first time and they still Jsut rang me 3 hour prior .. but in general everything else good just communication service not great .. but driver was nice and friendly”
“I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve.”
“I found buy it direct to be amazing value for money, we bought a double bed which arrived in perfect condition and amazing quality, when I did phone to enquire about delivery staff were very friendly and helpful, courier was good however they did say they wld phone before delivery to arrange delivery however they didn't and I was lucky we were home , but otherwise very happy”
“First if all the item I bought was in good order accept for a slight bend on one of the corners of the extractor chimney but it was ok. I was told 2/3 days for delivery and it was delivered late 6 days late, not really a problem accept that when I contacted customer service several times after the failed delivery I was told be different agents different times and dates every time. I took time off work to be there for the delivery so did my wife. Being a sensible person I put the blame on the delivery service which is notorious for bad deliveries. Apart from the disgraceful delivery problems I would still go back to "buy it direct". There customer service is not professional and they don't sing off the same note but the product is good and the prices are remarkable.”
“Purchased a monitor from buyitdirect.ie
Delivery took about 5 days,packaging was in perfect condition.
Unboxed all parts,set it up and everything worked perfectly fine.
Unfortunately four months later the the monitor developed a fault.It would switch itself off immediately after I turned it on.
I contacted customer service and got an immediate response.I was asked to send a short video of the problem by an engineer.3-4 days after sending the video I was dispatched a replacement monitor.
Everything was handled as you would expect so I would have no problem making another purchase from buyitdirect.ie”
“When I placed my order it was delivered quickly but I had a problem with the item and that's when things got a bit messy but everything was sorted in the end”
“Lovely great quality bedroom furniture- very happy. Only reason i didn’t give 5 stars is that there was a bit of confusion with the delivery tracking”
“The first mirror I received was faulty hence the 4 stars but from the time I reported it , the team were extremely helpful , I had replied within hours and received replace today , very happy with the service .”
“Bed i received is lovely but will advise that it is a nightmare to assemble will need 2 people and patience. Otherwise lovely quality and price is good for ottoman bed”
