Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service fantastic”

Helpful Report

Posted 10 months ago

“Delivery on time but the heater was damaged. One quick easy phone call and a replacement arrived super fast! Will definitely recommend Buy-it-Direct to friends.”

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Posted 11 months ago

“They delivered earlier not in planned date with very short notice .. then I asked to notice me day before because i wasn’t at home the first time and they still Jsut rang me 3 hour prior .. but in general everything else good just communication service not great .. but driver was nice and friendly”

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Posted 1 year ago

“Soon as my initial complaint was accepted by BiD, the after Sales service was excellent.”

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Posted 1 year ago

“I had a problem with an item. But it was know problem for Bay it Direct to Exchange it. Very Happy.”

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Posted 1 year ago

“I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve.”

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Posted 1 year ago

“Items reakky goid you get as per pictures but the wait time is terrible, not delivered in time”

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Posted 1 year ago

“swift replies to my emails and arrangement for product replacement.”

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Posted 1 year ago

“I found buy it direct to be amazing value for money, we bought a double bed which arrived in perfect condition and amazing quality, when I did phone to enquire about delivery staff were very friendly and helpful, courier was good however they did say they wld phone before delivery to arrange delivery however they didn't and I was lucky we were home , but otherwise very happy”

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Posted 1 year ago

“Good service and great product, slight delay in delivery but resolved well”

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Posted 1 year ago

“First if all the item I bought was in good order accept for a slight bend on one of the corners of the extractor chimney but it was ok. I was told 2/3 days for delivery and it was delivered late 6 days late, not really a problem accept that when I contacted customer service several times after the failed delivery I was told be different agents different times and dates every time. I took time off work to be there for the delivery so did my wife. Being a sensible person I put the blame on the delivery service which is notorious for bad deliveries. Apart from the disgraceful delivery problems I would still go back to "buy it direct". There customer service is not professional and they don't sing off the same note but the product is good and the prices are remarkable.”

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Posted 2 years ago

“The item I receive was faulty, but customer service was very professional and they replace the faulty product quickly.”

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Posted 2 years ago

“Purchased a monitor from buyitdirect.ie Delivery took about 5 days,packaging was in perfect condition. Unboxed all parts,set it up and everything worked perfectly fine. Unfortunately four months later the the monitor developed a fault.It would switch itself off immediately after I turned it on. I contacted customer service and got an immediate response.I was asked to send a short video of the problem by an engineer.3-4 days after sending the video I was dispatched a replacement monitor. Everything was handled as you would expect so I would have no problem making another purchase from buyitdirect.ie”

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Posted 2 years ago

“When I placed my order it was delivered quickly but I had a problem with the item and that's when things got a bit messy but everything was sorted in the end”

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Posted 3 years ago

“Lovely great quality bedroom furniture- very happy. Only reason i didn’t give 5 stars is that there was a bit of confusion with the delivery tracking”

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Posted 3 years ago

“The only reason I gave a 4 instead of a five is the dehumidifier we bought says it holds 10 litres. More like 5 litres but great apart from that.”

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Posted 3 years ago

“Amazing service. Fast delivery. There was a very small mark on the electric fire, like a tiny bulge. Just too much trouble to return it”

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Posted 3 years ago

“The first mirror I received was faulty hence the 4 stars but from the time I reported it , the team were extremely helpful , I had replied within hours and received replace today , very happy with the service .”

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Posted 3 years ago

“Very professional with there service very quick to respond regard james”

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Posted 4 years ago

“Bed i received is lovely but will advise that it is a nightmare to assemble will need 2 people and patience. Otherwise lovely quality and price is good for ottoman bed”

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Posted 4 years ago

Buy It Direct is rated 3.6 based on 452 reviews