Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 4 years ago

“speed and customercare postage cost ?”

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Posted 4 years ago

“Came in good time”

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Posted 4 years ago

“Excellent service and quick delivery of an Amazon Echo which was out of stock everywhere else and I even received it in time for Christmas!”

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Posted 4 years ago

“Great service and product great value for money”

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Posted 4 years ago

“Very fast delivery, good product so far”

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Posted 4 years ago

“Delivery could be free”

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Posted 4 years ago

“Good service. Came next day. Box of item was torn at the bottom but that didn't really matter.”

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Posted 4 years ago

“Monitor arrived on time, as described and works as described, which is just as well as it was a present for a very demanding son. Only issue was the courier who left it on the doorstep in a big box with "Thinkvision" clearly visible on the box, but I guess that's Covid”

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Posted 4 years ago

“Good value, excellent service and no complaints.”

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Posted 4 years ago

“Excellent shipping a bit expensive other than that no complaints”

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Posted 4 years ago

“Excellent shipping a bit expensive other than that no complaints”

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Posted 4 years ago

“Excellent products and delivered on time.”

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Posted 4 years ago

“Seamless transaction and on time delivery”

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Posted 4 years ago

“Lovely quality items delivery very quick would recommend to friends”

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Posted 4 years ago

“Product was perfect at a great price. Fast delivery. Delighted with buyitdirect.”

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Posted 4 years ago

“Fast efficient service. Fridge was well packaged and arrived without any damage.”

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Posted 4 years ago

“I have left a detailed review about Buy it Direct a two times in the past three weeks,and I believe that particularly this sharp review was the engine for the company to look at the issue and solve this to the customer's favour. I was contacted by the customer service team person ,which organised a re- collection of the second wrong hob,and now I'm waiting for final delivery.I believe that this time will all go through without any bigger issue.The company's quality is recognisable only in the moment when an issue occurs,in this case I have found the way to get to this point and Buy it Direct on the other hand showed a gratitude for accepting the apology and me staying to be their future client . As an advice to the other customer which left the same bad reference as I did, I'd say this :1. Do not give up,even if you are so lost as I was and keep trying to get someone's attention and care of the problem. 2. do use the option to get a call back,even if you will have to do it a couple times,they see in the system you have tried all ready and you are in the queue 3. always double check if the customer service person really comprehended what is the issue. and understand how to fix problem 4. do not wait without initiative for too long ,that the issue will be solved,Keep repeating your interest to be your case solved,the online retailers are busy at the moment,if you don't remind yourself ,you will definitely get lost in the crowd.5. if the company shows efforts to solve their mistake ,take a time to finish the previous review and put the whole story ,with its end. It is more than fair to tell your co- buyers your anger but tell them how it ended too. thank you for reading it all”

Helpful Report

Posted 4 years ago

Buy It Direct is rated 3.6 based on 452 reviews