“Put as many names on this company as you like and you'll still receive service like a massive bag of schwat. Buy from Amazon or Currys, these jokers are try it on dungaree wearing banjo players stuck in the 80s”
“Cant support dishwashers with parts after less than six years. Staff prevaricate and avoid helping using 'blame culture' techniques as excuses.
DO NOT PURCHASE FROM THIS COMPANY”
“Statutory demand served prior to legal action for non payment of debt.
Now waiting almost 2 months for refund have this launched legal proceedings. Totally disorganized company - too many staff performing similar jobs with lack of centralisation. Staff seem to have zero accountability or be aware of correct proceedings and their legal obligations. Inadequate computer systems result in poor stock control and lack of centralisation of client dossiers. Company is growing so fast and has such high staff turnover that staff are inadequately trained. If you have a problem it gets churned around interminably and spat out with zero resolution or accountability on behalf of staff. BEWARE!”
“First if all the item I bought was in good order accept for a slight bend on one of the corners of the extractor chimney but it was ok. I was told 2/3 days for delivery and it was delivered late 6 days late, not really a problem accept that when I contacted customer service several times after the failed delivery I was told be different agents different times and dates every time. I took time off work to be there for the delivery so did my wife. Being a sensible person I put the blame on the delivery service which is notorious for bad deliveries. Apart from the disgraceful delivery problems I would still go back to "buy it direct". There customer service is not professional and they don't sing off the same note but the product is good and the prices are remarkable.”
“Absolutely awful company. They do not honour guarantee’s which is breaking the law. My microwave broke within a year and despite exchanging 30 emails & 7 phone calls it’s still not resolved. It is not acceptable to say they are having problems contacting the manufacturer. This has been going on for weeks & totally unacceptable. Buyers beware, do not purchase anything from this company & instead make your purchase through a reputable retailer & safe yourself a lot of time, money & stress!”
“dont trust this company they dont care about customers bought a mielle washing machine had failure after 2.5 mths they said not their issue its manufacturer not what trading standards told me”
“We told them we need a drone ASAP for delivery to the Ukrainian army.They said they had the one we want in stock and could deliver it in 2 days, "3 at the latest". It turned out they did not have it, did not even have a warehouse, just passed orders to another company. When they had our money, only then did they tell us it would take 2 weeks to arrive. So we cancelled. Refund will take 5 days. No apology. They lied, took our money and will keep it as long as they possibly can. Don't trust them.”
“Excellent customer service,we ordered the wrong item(our fault),and customer service looked after the return courier and refund in a brilliant manner,highly recommended”
“Quick service from buy it direct would recommend and not hesitate to use them again. My order came without a remote control and when l notified them it was dispatched asap received it within 3 days.”
“Quick service from buy it direct would recommend and not hesitate to use them again. My order came without a remote control and when l notified them it was dispatched asap received it within 3 days.”
“Quick service from buy it direct would recommend and not hesitate to use them again. My order came without a remote control and when l notified them it was dispatched asap received it within 3 days.”
“Bought a BBQ at start December promising pre Christmas delivery. Got an email mid December saying dispatched and would be delivered on 20th December. Waited in all day and nothing arrived. New email 19th December saying delivery "within 6 days" but sadly did not arrive. Got a call 3rd January 10 minutes before they were to deliver but I was not home and could not get home in 10 mins. Had to call someone to get to my house to take the delivery. I would not have been upset if they said they would deliver later and kept their word but it was all the misleading messages drove me cookoo and then 10 minutes notice. I hope what's in the boxes is better than the experience with delivery.”
“I have bought a few things now from buy it direct and everything has been fantastic my latest purchase was an wall mounted electorates fantastic quality”
“Purchased a monitor from buyitdirect.ie
Delivery took about 5 days,packaging was in perfect condition.
Unboxed all parts,set it up and everything worked perfectly fine.
Unfortunately four months later the the monitor developed a fault.It would switch itself off immediately after I turned it on.
I contacted customer service and got an immediate response.I was asked to send a short video of the problem by an engineer.3-4 days after sending the video I was dispatched a replacement monitor.
Everything was handled as you would expect so I would have no problem making another purchase from buyitdirect.ie”
