Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First if all the item I bought was in good order accept for a slight bend on one of the corners of the extractor chimney but it was ok. I was told 2/3 days for delivery and it was delivered late 6 days late, not really a problem accept that when I contacted customer service several times after the failed delivery I was told be different agents different times and dates every time. I took time off work to be there for the delivery so did my wife. Being a sensible person I put the blame on the delivery service which is notorious for bad deliveries. Apart from the disgraceful delivery problems I would still go back to "buy it direct". There customer service is not professional and they don't sing off the same note but the product is good and the prices are remarkable.”

Helpful Report

Posted 2 years ago

“Full refund”

Helpful Report

Posted 2 years ago

“Absolutely awful company. They do not honour guarantee’s which is breaking the law. My microwave broke within a year and despite exchanging 30 emails & 7 phone calls it’s still not resolved. It is not acceptable to say they are having problems contacting the manufacturer. This has been going on for weeks & totally unacceptable. Buyers beware, do not purchase anything from this company & instead make your purchase through a reputable retailer & safe yourself a lot of time, money & stress!”

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Posted 2 years ago

“Great company to solve problems.very impressed”

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Posted 2 years ago

“dont trust this company they dont care about customers bought a mielle washing machine had failure after 2.5 mths they said not their issue its manufacturer not what trading standards told me”

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Posted 2 years ago

“The item I receive was faulty, but customer service was very professional and they replace the faulty product quickly.”

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Posted 2 years ago

“We told them we need a drone ASAP for delivery to the Ukrainian army.They said they had the one we want in stock and could deliver it in 2 days, "3 at the latest". It turned out they did not have it, did not even have a warehouse, just passed orders to another company. When they had our money, only then did they tell us it would take 2 weeks to arrive. So we cancelled. Refund will take 5 days. No apology. They lied, took our money and will keep it as long as they possibly can. Don't trust them.”

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Posted 2 years ago

“Excellent customer service,we ordered the wrong item(our fault),and customer service looked after the return courier and refund in a brilliant manner,highly recommended”

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Posted 2 years ago

“Good value and communication and prompt delivery.”

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Posted 2 years ago

“Quick service from buy it direct would recommend and not hesitate to use them again. My order came without a remote control and when l notified them it was dispatched asap received it within 3 days.”

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

“Customer service follow up was prompt”

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Posted 2 years ago

“Bought a BBQ at start December promising pre Christmas delivery. Got an email mid December saying dispatched and would be delivered on 20th December. Waited in all day and nothing arrived. New email 19th December saying delivery "within 6 days" but sadly did not arrive. Got a call 3rd January 10 minutes before they were to deliver but I was not home and could not get home in 10 mins. Had to call someone to get to my house to take the delivery. I would not have been upset if they said they would deliver later and kept their word but it was all the misleading messages drove me cookoo and then 10 minutes notice. I hope what's in the boxes is better than the experience with delivery.”

Helpful Report

Posted 2 years ago

“I have bought a few things now from buy it direct and everything has been fantastic my latest purchase was an wall mounted electorates fantastic quality”

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Posted 2 years ago

“Purchased a monitor from buyitdirect.ie Delivery took about 5 days,packaging was in perfect condition. Unboxed all parts,set it up and everything worked perfectly fine. Unfortunately four months later the the monitor developed a fault.It would switch itself off immediately after I turned it on. I contacted customer service and got an immediate response.I was asked to send a short video of the problem by an engineer.3-4 days after sending the video I was dispatched a replacement monitor. Everything was handled as you would expect so I would have no problem making another purchase from buyitdirect.ie”

Helpful Report

Posted 2 years ago

“Didn't get order as there was issues with delivery however customer service so good that I would most definitely place an order again with them in the near future”

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Posted 2 years ago

“I was very happy wit your service and how quick I got my replacement item !”

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Posted 2 years ago

“The feedback is for the overall experience , from the moment I made the purchase until I got the product home. The price was the best I could find on the internet and this is a 5 star for me. I have to admit that the price fluctuated for a couple of days but it was the right price when I made the purchase. You displayed the shipping date wrong, you sent me the details of a delivery company that doesn't exist in Ireland and no tracking code. After 2 weeks a guy just called that is at my apartment, o call or email send the day before, I asked to deliver it the next day but a week after still no delivery, I gad to contact your customer support 3 times to ask for an update. I got the product and the guys were super nice and brought it to the first floor and this is a other 5 stars. I would buy again for the right price but a better customer experience is desired. Thank you!”

Helpful Report

Posted 2 years ago

“Awful experience purchasing 2 beds. Order delievery date said 29th of November when I placed the order and the same on email i recieved. Rang early december and was told as I was from Ireland it would take 14 more days. Beds still didnt arrive. Got 1 & 1/2 beds on the 14th december after 2 more calls to ye and 3 phone calls to the delievery company. Ye handed me the number to the delievery company to find where my bed were myself. Now I have to get back onto the delievery company tomorrow to find the other half my bed which is currently missing.”

Helpful Report

Posted 2 years ago

Buy It Direct is rated 3.6 based on 452 reviews