Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From pick up to dropping it back to my have been fantastic I’m very impressed Well done will shop with you guys in a heartbeat.”

Helpful Report

Posted 1 year ago

“Ordered an electriQ induction hob. Wanted to keep old appliance so did not pay for removal service. They turned up one week earlier, took the old appliance (its a tenanted property) then, when I complained, spoke to several people on the phone to first say they would return the old appliance, then, that it could not be returned, no compensation and blamed my tenants for letting them take the old appliance! I said it was theft but they do not care. They said that they would have taken the old one anyway, so I said why ask people to pay for it then and where was this stated in the contract? No answer. Terrible company, do not recommend and will not use again.”

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Posted 1 year ago

“swift replies to my emails and arrangement for product replacement.”

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Posted 1 year ago

“If I could give -5 stars I would this company is a joke I payed 55 euro for delivery within 14 days it is now over a month and still have not received my t.v, email after email and I think the employees must be literally mentally and physically retarded I highly recommend NEVER dealing with this company absolute joke I'd have an order from wish faster!”

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Posted 1 year ago

“You have already read the good reviews, so here's another one. Top seller 5 *****.”

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Posted 1 year ago

“Great price. Fast delivery. Great tracking. 5 stars.”

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Posted 1 year ago

“I found buy it direct to be amazing value for money, we bought a double bed which arrived in perfect condition and amazing quality, when I did phone to enquire about delivery staff were very friendly and helpful, courier was good however they did say they wld phone before delivery to arrange delivery however they didn't and I was lucky we were home , but otherwise very happy”

Helpful Report

Posted 1 year ago

“What a BAD experience I have had this week with a customer service failure at the Buy It Direct Group. From supply chain failure, to sharing mis-information and a customer service team that has no real idea what is going on. It has been a lesson in how NOT to portray my own businesses and ensuring I keep the correct people in place to manage all aspects of my businesses effeciently.”

Helpful Report

Posted 1 year ago

“Price,delivery, returns +replacement, all top class,highly recommended”

Helpful Report

Posted 1 year ago

“My dishwasher stopped working after 18months and they refused to cover a repair a replacement saying it was over the warranty of 1 year. Even though 2 year is the minimum EU standard. Disgraceful behavior”

Helpful Report

Posted 1 year ago

“Good service and great product, slight delay in delivery but resolved well”

Helpful Report

Posted 1 year ago

“Do not purchase from this company. An item 14 months old stopped working. They offer no help customer service was poor all they kept stating was that it was out of warranty. Could not even recommend a repair.”

Helpful Report

Posted 1 year ago

“always good keeping business in Ireland and receive your post promt”

Helpful Report

Posted 1 year ago

“I had a problem with my purchase (nothing to do with buyitdirect) but the customer service were excellent in resolving the issue.”

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Posted 2 years ago

“I have been trying to get a laptop delivered from this company for 2 months. They repeatedly said it was delivered which it was not and completely washed their hands of my case essentially blaming me and standing by their delivery service provider who did not deliver the laptop. I am over €450 out of pocket and have to take it to small claims now. Unbelievable”

Helpful Report

Posted 2 years ago

“Brilliant customer service couldn’t be better”

Helpful Report

Posted 2 years ago

“Put as many names on this company as you like and you'll still receive service like a massive bag of schwat. Buy from Amazon or Currys, these jokers are try it on dungaree wearing banjo players stuck in the 80s”

Helpful Report

Posted 2 years ago

“Cant support dishwashers with parts after less than six years. Staff prevaricate and avoid helping using 'blame culture' techniques as excuses. DO NOT PURCHASE FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Excellent customer service. Professional staff.”

Helpful Report

Posted 2 years ago

“Statutory demand served prior to legal action for non payment of debt. Now waiting almost 2 months for refund have this launched legal proceedings. Totally disorganized company - too many staff performing similar jobs with lack of centralisation. Staff seem to have zero accountability or be aware of correct proceedings and their legal obligations. Inadequate computer systems result in poor stock control and lack of centralisation of client dossiers. Company is growing so fast and has such high staff turnover that staff are inadequately trained. If you have a problem it gets churned around interminably and spat out with zero resolution or accountability on behalf of staff. BEWARE!”

Helpful Report

Posted 2 years ago

Buy It Direct is rated 3.6 based on 452 reviews