I purchased a monitor from BuyItDirect on eBay, which was supposed to be delivered the following day. I was somewhat surprised to receive a missed delivery email from DPD given that I was in the office all day, along with several other people, including the receptionist. I asked BuyItDirect how they had managed to "miss me" and they ignored the question and just rescheduled the delivery for another day. The email from DPD confirming this had completely the wrong address on it (they seemed to have just made one up rather than using what was provided!), so I replied and confirmed the correct address from the order. Instead of having DPD correct the address, BuyItDirect just recalled the package & shipped a second one (unnecessarily adding further delay), but somehow BuyItDirect also sent this new package to the same, completely made up address! In the end I had to get DPD to correct the address myself in order to get it delivered, four days later. Even after the package was delivered, the incompetent BuyItDirect "customer service" staff were failing to understand the problem and kept telling me that the address looked fine. Just to add insult to injury, the VAT invoice that BuyItDirect provided was also for the wrong amount. When I pointed this out, they initially argued that it was for the right amount, despite the fact that it obviously wasn't. After I had provided a screenshot from eBay in order to demonstrate this, they then refused to correct the invoice saying that they can't change them once issued. It was only when I pointed out that they are legally required to provide an accurate VAT invoice and that I would report it to HMRC that they changed their mind and managed to correct it. All in all, it was an absolutely dreadful experience from start to finish and I certainly wouldn't buy anything from BuyItDirect Group or any of their brands (Laptops Direct, Servers Direct, Appliances Direct, Drones Direct, Furniture123, Better Bathrooms, Outdoor Living/Jacuzzi Direct) ever again.