Absolutely awful company. I purchased an air con unit online and paid next day delivery. Delivery was taken no problems, however, after unpacking, noticed a really long crack underneath the unit which travelled up to the side. If used, water gathered would have dripped everywhere. Called Customer Services who arranged a replacement to be delivered the next day and collection of the fault. DPD delivered as stated, but refused collection of original as not on their worksheet. Prepared new item for use, only to switch on and hear a horrid revving noise, no air coming from the system, and smoke coming from the back. Needless to say, by this point was absolutely livid. Tried to call Customer Services, was on hold for over 45 minutes, to then be greeted by a message advising that their lines were now closed!!!!! The next morning called and spoke to a very rude agent who advised that there was nothing she could do but arrange collection of both faulty units the same day, but a replacement wouldn't be sent out until the following day!!!! I escalated my call and had to wait 2 hours to speak to a Case Manager. She advised the same, but by this morning, I was completely exhausted and had given up. Note - also heavily pregnant. I explained that I had lost faith and wanted a refund instead. She advised that the refund couldn't be arranged until both units were collected... and arranged for DPD to collect. DPD did not turn up. The next day, called again, after waiting in a queue for 40 minutes, finally spoke to someone who sounded like they had no idea what they were doing. Kept putting me on hold and saying, 'just looking into this'. He advised that the collection wouldn't be until the next day!!! After I refused to accept this date, he miraculously managed to arrange collection for the same day, but I would have to wait until DPD collect before a refund is arranged. I explained that I am heavily pregnant therefore not able to lift item back in the box - therefore DPD would need to do that themselves. He didn't seem fussed about what I was saying at all. In process of writing a complaint to Head of Customers Services and Trading Standards. Waiting for collection today - let's see what happens! Awful service and awful company. Have now purchased an air con unit from Homebase, with no issues whatsoever. AVOID company at all costs