I brought 2 Electric Scooters from Buy It Direct from their Amazon listings costing £185.05 each and both scooters ended up being faulty and both were returned for a full refund, but this company is now refusing to refund the full amount for them. Even though I paid £185.05 the company is only refunding £149.29 for one of them. I have clearly sent them a bank statement showing how much I paid for each Electric Scooter. This company clearly has very low ethics and scams customers out of money. I know Covid has had a massive impact on some companies but to rip customers off to make their money back is outrageous. This company has breached The Consumer Rights Act 2015 as the item was returned in 30 days and Buy It Direct has refused to refund the full amount of £185.05. I would Advise anyone thinking of buying from this company to think twice, the amount of stress they cause with their poor customer service team isnt worth it. I ended up calling By It Direct and spoke to Anne from there customer service team who offered a £50 good will gesture for all the inconvenience to then be told, Sorry No £50 good will gesture will be given, it seemed like Anne had No idea what she was doing and constantly putting me on hold whilst she was asking for advice on what too do, After telling me multiple things and then going against them, I asked to be put through to a manager, (Managers name Manny) who told me that Anne shouldn't of offered any good will gestures and said he would not honour this. He then was exstreamly rude to me and hung up on me. This just shows that this company has exstreamly poor ethics. I will Never buy anything from this company again and I advise anyone thinking of buying from this company to look elsewhere.