I have never had a worse experience with an online orders company. I ordered 6 island stools to ireland and they were not suitable. I made arrangements with BID for them to be collected and they were not collected for over 4weeks. I received calls from their collection company giving me a day they would be collected and they never turned up then they arranged an alternative company that took weeks to turn up. After they were eventually collected (4 weeks ago) I still haven’t received a refund. 8 emails completely unanswered including when I sent it to the Head of Customer Service email. I just got the automatic reply each time saying I would get a response within 6-24 hours. I have now paid 2months of interest on the €800 on my credit card