Strongly advise against purchasing from this company. I ordered the Electriq SF12000 for £300, and the unit arrived with a faulty circuit board — a serious defect. I was issued a replacement (after a long and strenuous process where I had to provide evidence), but this second unit was even worse: it violently shudders and shakes when switching modes, clearly indicating a mechanical fault or a significant safety issue. AirCon Direct have advised me that it is not a fault and standard for their air conditioning units to do this - I'll leave it up to the consumers to decide if that's what they'd like in their air conditioning units. I contacted the company requesting a full refund, as both units failed to meet even the most basic standard of functionality or quality. Instead of resolving the issue, I was told I would be subject to a £40 refund charge — despite being sold two consecutively defective products. To make matters worse, both units arrived with a ripped water seal, as evidenced in the attached photo — a further sign of either poor manufacturing or inadequate quality control. This is not simply poor customer service — it borders on misrepresentation under the Consumer Rights Act 2015, which I'll be raising with their complaints team and ombudsman. I strongly recommend avoiding this seller. Based on my experience, they appear to be knowingly supplying substandard goods and penalising customers who attempt a refund on a faulty product. I made a mistake accepting the replacement when I should have got the refund on the initial purchase.