I am appalled! Delivery was quick, however the air con unit didn't work on arrival! Their returns process is terrible and slow. I needed the unit urgently because of my daughters medical issue which gets very bad in the heat, I told the case handler this but they really don't care. One email response a day delays everything. I suggested I get a refund and order the replacement elsewhere and they just didn't care, I wish I had done this now rather that trusting in their replacement process. IF they collect the broken unit today it will have been over 7 days since the broken unit was delivered and thats the 7 hottest days of the year. I suggest you go somewhere else, even if you have to pay more.