Appalling. Really appalling. The shopper was fine, it's the company itself that are shady. I've just had a back and forth with a (nice and polite - it's not her fault) customer service agent where I repeatedly clarified that my problem was not that product costs can vary once the shopper is in store, but that the fees were not transparent and were not included in the original total estimate. Repeatedly, the response gave the "products can vary in price" line when that was not what I complaining about. They also said that all fees etc are included in the original total estimate, which they are not, so that is an outright lie. Avoid this company at all costs.